Travel Customer Service Representative

Travel Customer Service RepresentativeRochester, Minnesota, United StatesWe are currently looking for a Travel Customer Service Representative to support clients before, during, and after their travel experiences.In this role, you will help ensure travelers receive timely assistance, accurate information, and a smooth overall booking and travel experience. No prior travel industry experience is required. We provide training, support, and tools to help you succeed in a remote work environment.Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.Key ResponsibilitiesRespond to client inquiries via email, phone, and messaging systemsProcess itinerary changes, cancellations, and special travel accommodationsProvide accurate guidance on travel requirements and agency policiesConduct proactive check-ins with clients ahead of travel datesEfficiently manage and resolve customer concerns with professionalismWhat We Are Looking ForCustomer-first mindset with strong communication skillsExperience in customer support, hospitality, or tourism preferredReliable, organized, and capable of multitaskingComfortable navigating online systems and digital booking toolsPassionate about travel and delivering excellent serviceApplicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.Technical RequirementsLaptop or desktop computer.Reliable broadband internet connection.Smartphone for communication and updates.What We OfferWork-from-home flexibilityFlexible hoursTraining and mentorshipGrowth opportunities within a growing travel companyAccess to industry discounts and travel benefitsPositive and team-oriented culture