Care Manager Assistant

Description We are looking for a compassionate, resourceful, and highly skilled Service Navigator to join our team. In this role, you’ll help individuals access services, provide options counseling, and offer hands-on support to connect clients with long-term services and supports. SUPERVISOR Lead Service Navigator What You’ll Do Provide timely information, referrals, and application assistance in-person, by phone, email, or home visits. Conduct detailed assessments and offer options counseling to help clients understand and access available services. Collaborate with municipal agents, senior center directors, and community organizations to support client needs. Work with the Benefits Access Team and connect consumers to other WCAAA programs. Complete required certifications (CHOICES, AIRS, and Person-Centered Counseling) within the first 6 months. Participate in outreach presentations, workshops, and trainings as needed. Maintain accurate records, meet annual program targets, and complete required reports. Why Join Us Make a direct impact in the lives of seniors and caregivers in your community. Supportive team environment with opportunities for professional growth. Training and certification provided. Salary & Benefits Competitive pay (commensurate with experience) Health, dental, vision, and retirement benefits Paid time off and holidays Mileage reimbursement for travel Requirements Bilingual in Spanish strongly preferred. Knowledge of aging services, long-term options, and caregiver issues. BA/BS degree in human services or related field preferred; Associate’s degree with 5–7 years of relevant experience considered. Direct experience in human services (especially working with seniors) preferred. Strong interviewing, counseling, and communication skills. Proficiency with Microsoft Office applications. Valid CT driver’s license and reliable transportation. Ability to lift/carry 5–10 lbs. and work in diverse environments. #J-18808-Ljbffr Western Connecticut Area Agency on Aging