Sr UX Researcher

Description

Customer(tobacco industry) is standing up an experience-led operating model to improve adoption, clarity, and outcomes across priority internal sales initiatives. The Senior UX Researcher will provide embedded, pragmatic research that quickly identifies where experiences break down, what users need, and what improvements will deliver measurable impact.

This role is designed for quick wins and delivery acceleration: rapid discovery, usability audits, and continuous feedback loops that inform Experience Design (XD), Adoption Experience (AX), and Sale Experience Realization (TxR). It is not an academic research role; it is a hands-on, outcome-driven role.

Duties and Responsibilities

1.Rapid Discovery & Persona Foundations

o Conduct lightweight discovery to validate key user segments and contexts (field, internal sales, and partner workflows) and translate findings into practical personas and needs.

o Establish shared language for user goals, constraints, and success measures across teams.

2.Usability Audits & Quick-Hit Recommendations

o Perform usability and heuristic evaluations of priority tools and workflows to identify friction, confusion, and adoption barriers.

o Deliver concise, prioritized recommendations that can be actioned quickly by XD and TxR.

3.Evaluation of In-Flight Work (Build-Aligned Research)

o Run fast, iterative testing (concept tests, moderated/unmoderated usability sessions, prototype tests) aligned to delivery timelines.

o Provide evidence-based guidance to prevent rework and ensure experiences are ready to adopt at launch.

4.Insight-to-Action Enablement

o Translate research findings into clear, decision-ready outputs (insight briefs, opportunity statements, experience principles, acceptance criteria inputs).

o Partner with designers to ensure research is incorporated into flows, patterns, and design system decisions.

1. Adoption-Informed Experience (with AX)

o Collaborate with Adoption Experience (AX) to identify confidence, readiness, and behavior-change risks early.

o Help shape messaging, readiness activities, and reinforcement loops based on real user sentiment and barriers.

1. Research Operations (Lightweight, Practical)

o Establish a simple cadence and repository for research learnings (e.g., Confluence) so insights are reusable and do not live only in meetings.

o Define a lightweight research intake and prioritization approach aligned to Internal sales priorities.

Skills

Ux research, Usability testing, Quantitative research, User experience, Research & development, Qualitative research

Top Skills Details

Ux research,Usability testing,Quantitative research,User experience,Research & development,Qualitative research

Additional Skills & Qualifications

Required Skills (Must-Haves)

• Applied qualitative research: Strong interviewing, contextual inquiry, diary/intercept methods as appropriate; ability to synthesize quickly.

• Usability testing: Ability to plan and run usability studies with prototypes and live tools; translate findings into clear recommendations.

• Rapid synthesis & prioritization: Can produce concise insight briefs and "top friction points" without lengthy cycles.

• Stakeholder partnership: Trusted facilitator who can work credibly with business partners and technology teams.

• Communication: Clear, crisp storytelling; able to present findings and tradeoffs in executive-ready language.

• Collaboration with design: Comfortable pairing with designers to turn insights into flows, patterns, and decision criteria.

• Documentation discipline: Ability to maintain research repository and decisions in Confluence and coordinate work in Jira.

Preferred Skills (Nice-to-Haves)

-Experience researching field-enablement tools, CRM/Salesforce workflows, or distributed/field user populations.

-Familiarity with design systems as a consumer of patterns and standards.

-Comfort with mixed-methods (surveys, analytics-informed research) to complement qualitative work.

What Success Looks Like After 6 Months

-Practical light-personas and user context insights exist and are actively used by XD, AX, and TxR.

-2-3 high-impact usability audits completed, with prioritized recommendations adopted into delivery.

-Research is embedded into delivery cycles (prototype testing and pre-launch validation) to reduce rework and improve adoption readiness.

-A lightweight research cadence and repository is established so insights are reusable and scalable.

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Remote, OR.

Pay and Benefits

The pay range for this position is $80.00 - $85.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.