Ocean Import Specialist

Job Description

Job Description

We are seeking an experienced Ocean Import Specialist to join our growing logistics team. In this role, you will be responsible for managing the end-to-end import process for ocean freight shipments, ensuring timely and accurate movement of cargo while delivering exceptional customer service.

The ideal candidate will thrive in a fast-paced environment, effectively manage multiple priorities, and maintain strong communication with clients, carriers, vendors, and internal teams.

Key Responsibilities

• Coordinate and process ocean import shipments from origin to final delivery.
• Enter and maintain shipment data accurately in company systems.
• Arrange routing, booking, tracking, and tracing of import shipments.
• Monitor shipment progress and proactively communicate updates to customers.
• Respond promptly to customer, carrier, and agent inquiries via phone and email.
• Coordinate documentation and ensure compliance with import regulations and company procedures.
• Resolve shipment issues, delays, and discrepancies in a timely and professional manner.
• Maintain accurate shipment records and provide status updates as needed.
• Develop and maintain strong relationships with customers, carriers, and business partners.
• Handle high-volume accounts while ensuring exceptional service levels.

Qualifications

• Previous experience in ocean import operations, freight forwarding, or international logistics required.
• Strong knowledge of ocean freight import processes and documentation.
• Experience with shipment tracking, booking, routing, and customer communication.
• Proficiency in Microsoft Office and transportation management systems.
• Excellent organizational skills with strong attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Outstanding verbal and written communication skills.
• Customer-focused mindset with a proactive approach to service.

Join this family friendly team within a well-established and continually growing firm and grow your career!

Join this family friendly team within a well-established and continually growing firm and grow your career!