Underwriting Support Specialist

Role Description

We are seeking to fill the role of Underwriting Support Specialist. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

• Attend and participate in all team meetings
• Perform Quality Control audits on each staff member monthly
• Monitor the loss mitigation pipeline and identify any gaps in our review
• Review foreclosure sale date report and ensure all files with FC sale dates are addressed
• Ensure daily reports are pulled and available to management
• Answer inbound phone calls, return voicemails, escalations, and all other requests within 24 hours from receipt
• Handle all written and verbal correspondence professionally between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys
• Assist with new hire training, including audit of all files during initial training period
• Able to train and underwrite to all investor guidelines
• Able to react to change productively and handle other essential tasks as assigned
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• 3 years Collections, Loss Mitigation, or other mortgage banking, mortgage servicing or real estate related experience
• Proficient in all Loss Mitigation workout types and all agency (FHA, VA, FNMA, FHLMC) guidelines
• Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook
• LPS/MSP experience
• Ability to work independently in a fast-paced environment as well as part of a team and focus on results
• Ability to multi-task
• Ability to structure a workout that serves the best interests of the homeowner/investor/insurer/client

Desired Skills and Qualifications

• Associates degree preferred

Benefits

• Optional medical, dental, vision, life, and disability insurance
• Paid holidays, vacation, and sick leave
• Fidelity National Financial matching 401(k) and employee stock purchase plans
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Programs that celebrate achievements and milestones
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range

$22.45 - $37.69 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Company Description

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives