Logistics Support Specialist

Logistics Support Specialist

Our Logistics Support Specialists are the driving force of OneRail. A Logistics Support Specialist is responsible for managing all aspects of shipping routes and delivery. This role is key to meeting our delivery promise to our clients. Additionally, a Logistics Support Specialist is responsible for responding immediately to customer questions and notifying them of any delivery delays. Attention to detail, efficient multi-tasking, and providing excellent customer service is essential in this position. Customer service and industry/contact center experience strongly preferred.

Responsibilities:

• Attend to high volume of inbound and outbound calls, emails, and chats.
• Provide exceptional customer service to customers, couriers, and drivers.
• Monitor the delivery lifecycle from courier acceptance to proof of delivery, including but not limited to - track and trace, problem resolution, customer communication.
• Coordinate with our delivery partners according to availability and requirements to ensure delivery is executed in the most cost-effective way while meeting customer SLA.
• Communicate with internal and external groups, especially on high priority loads and customers.
• Solve customer and carrier problems and help resolve issues.
• Communicate escalations on time in order for the issue to be resolved with the least amount of customer impact.
• Demonstrate passion for excellence with respect to treating and caring for customers.
• Assist with procedure optimization of scheduling deliveries from our clients.
• Identify and communicate ways OneRail can continuously improve in its operations.
• Complete order data entry and dispatch if needed.
• Coordinate with couriers to track movements of deliveries.
• Tracking drivers and fixing shipping errors.

Requirements:

• Prior Customer Service experience is required.
• Must have some logistic/dispatching experience.
• Contact center experience preferred.
• You must be located in Orlando, Florida, and willing to work onsite at OneRail HQ (ZIP 32819).
• Demonstrated skills managing multiple priorities across different electronic platforms.
• Ability to monitor and execute multiple tasks at any given time.
• Must possess decision-making skills the ability to quickly assess situations, determine action plans, and execute action plans.
• Ability to adapt to fast-paced environment.
• Computer proficiency with web-based applications.
• Strong communication (written and verbal) skills.
• Must be enthusiastic about working in a team environment.
• Multi-lingual preferred.
• Ability to handle multiple deliveries at once.
• Ability to recognize and prioritize tasks based on urgency.

Schedules We Offer:

• Our hours of operations are between the hours of 7:00am - 9:00pm (Monday - Sunday)
• Schedules Available:
  • 5 - day work weeks with 1 weekend day off
  • 4 - day work weeks with both weekend days required

Compensation: All Logistics Support Specialists are paid hourly and begin at $22.00/hour with an additional $1.00/hour pay differential ($23.00/hour) for bilingual (Spanish/English) team members.

About OneRail OneRail is a leading omnichannel fulfillment solution pairing best-in-class software with logistics as a service to provide dependability and speed to help businesses meet their delivery promise. With a real-time connected network of 12 million drivers, OneRail matches the right vehicle for the right delivery so brands lower expenses and increase capacity to rapidly scale their businesses. This people-plus-platform approach features a 24/7 USA-based exceptions team who maintain a 98% on-time delivery rate. By optimizing fulfillment processes, reducing costs and improving order accuracy with store-shelf-to-doorstep visibility, OneRail is committed to empowering clients and improving the customer experience.