Customer Support Specialist

Grand Mental Health

Pryor, OK

Description

Description
JOB DUTIES AND RESPONSIBILITIES:
- Responsible for ensuring a positive client and guest experience for each individual who enters our facility.
- Maintain general knowledge of daily business operations, able to perform all client facing duties, to include assisting clients with medication pickup, scheduling appointments, collecting and processing ECHO financials and appropriate insurance documents, etc.
- Assist with facility opening and closing duties.
- Obtains DMH Member ID and DMH eligibility for individual as applicable.
- Responsible for creating and editing client charts or episodes in EHR, as applicable.
- Initiating Client Data Core (CDC), as applicable.
- Documenting client communication in EHR, as appropriate.
- Assist client with connection to clinician via iPad and providing a confidential setting for services.
- Assisting with connection to Crisis for walk-ins and call-ins, as appropriate.
- Scanning all required documents appropriately into EHR.
- Assists with finding clinical staff to complete screenings or crisis walk ins.
- Collect and process deductible and co-payments from individuals served.
- Assist with processing incoming and outgoing mail and faxes.
- Responsible for maintaining medication inventory and ensuring compliance with medication protocol.
- Processes proof of insurance information for DMH consumers.
- Complete Patient Assistance Program applications and send to the pharmacy in a timely manner.
- Forwards medical records request in a timely manner to Medical Records Office, ensuring ROIs are completed entirely and accurately.
- Understands and promotes our Certified Community Behavioral Health Clinic (CCBHC) concept by providing or supporting community-based mental and substance use disorder services; advancing integration of behavioral health with physical health care; assimilating and utilizing evidence-based practices on a more consistent basis; and promoting improved access to high quality care.
- Performs other reasonably related duties as assigned by the immediate supervisor or other management as requested.
- Participates in staff meetings as needed.
- Must be willing and able to perform all job-related travel normally associated with this position.
- Regular and predictable attendance is an essential job requirement.
- Must meet satisfactory expectations at any scheduled job performance evaluation.
- Quality of work will be evaluated through training, skill, or special purpose. Must be competent and adequate.
KNOWLEDGE, SKILLS AND ABILITIES:
Excellent communication skills including active listening, including the ability to communicate effectively in person, in writing and over the phone.
Knowledge of, or ability to learn area of customer service specializations.
Service-oriented and able to resolve customer needs quickly.
Proficient computer skills and ability to learn how to use applicable software quickly.
Displays the ability to work in a collaborative and team-oriented environment.
Exhibits self-motivation, the ability to multitask and pay close attention to details.
An expectation of core competencies in relation to individuals with co-occurring disorders.
EDUCATION AND EXPERIENCE:
Requires a High School Diploma or equivalent and at least two (2) years experience in a previous receptionist/clerical position. Must be able to perform in data entry and possess knowledge of Windows and Microsoft Applications. Must have experience in multi-tasking, prioritizing and possess the ability to work independently.

Apply

Vacancy posted 8 hours ago

Similar jobs that could be interesting for youBased on the Customer Support Specialist in Pryor, OK vacancy

Customer Service Associate I
...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for... ...Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical...
Suggested
Contract work
Part time
Local area
Dollar Tree
Pryor, OK
1 day ago
Customer Service Representative
...Customer Service Representative LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! Bilingual is a plus. This position will work at Store 1200 located at 431 S Mill St Pryor, OK 74361. This Customer Service...
Suggested
Full time
Temporary work
Work at office
Immediate start
Rotating shift
QC Holdings-LendNation
Pryor, OK
1 day ago
Seasonal Customer Service Associate
$65k
Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. Role Overview: As a...
Suggested
Full time
Seasonal work
Flexible hours
Everett and Associates
Pryor, OK
1 day ago
Pharmacy Customer Service Associate
1852449BR Title: Pharmacy Customer Service Associate Job Description: Models and delivers a distinctive and delightful customer... ...duties, as assigned by the Pharmacy Manager. Assists and supports Pharmacy Department on inventory management activities, such as...
Suggested
Hourly pay
Part time
Work experience placement
Seasonal work
Local area
Immediate start
Flexible hours
Shift work
Afternoon shift
Walgreens
Pryor, OK
4 days ago
Pro Shop Attendant
$11 per hour
...golfers and guests Assist with tee time scheduling Operate cash register and process payments Answer phones and provide customer service Maintain cleanliness and organization of the pro shop Assist with daily golf course operations as needed...
Suggested
Hourly pay
Immediate start
Weekend work
Express Employment Professionals Defunct
Pryor, OK
2 days ago
Sales Coordinator Remote
$69k
...Advancement and recognition opportunities with promotion from within Supportive and collaborative virtual team environment Qualities We... ...communication and relationship-building skills Sales or customer service experience is helpful but not required...
Remote job
Work from home
Flexible hours
HMG Careers
Pryor Creek, OK
3 days ago
Merchandising Sales Associate
...position is responsible for working as part of the Field Activity Support Team (FAST), primarily in a single store, to own and execute "... ...maintenance of all signage. This position will interact with customers and team members, while providing legendary customer service....
Full time
Part time
Flexible hours
Shift work
Tractor Supply
Pryor, OK
3 days ago
Field Sales Consultant - Insurance Solutions
$75k
...sky truly is the limit when it comes to your income. Ongoing Support & Resources Focus on building relationships and closing... ...Platinum handles marketing, recruiting, back-office support, and customer service. You’ll also benefit from generous bonuses , annual...
Flexible hours
Night shift
Platinum Supplemental Insurance
Pryor, OK
3 days ago
Postal Worker
...deliver mail and packages for homes and businesses. They operate sorting machines, manage routes, collect outgoing mail, and provide customer service at postal counters. The role requires accuracy, reliability, and stamina, often involving early mornings or outdoor work...
Early shift
Postal Jobs Now
Pryor, OK
1 day ago
Parts Cleaner
$17 per hour
...schedule • Long-term temp-to-hire opportunity • Opportunity to gain experience in manufacturing and production operations • Supportive team environment with advancement potential Ready to Apply? Apply today for immediate consideration or call/text 918-576-7...
Hourly pay
Temporary work
Immediate start
Monday to Friday
Shift work
Stand-By Personnel
Pryor, OK
4 days ago
Merchandising Sales Associate
...position is responsible for working as part of the Field Activity Support Team (FAST), primarily in a single store, to own and execute "... ...maintenance of all signage. This position will interact with customers and team members, while providing legendary customer service....
Flexible hours
Shift work
Tractor Supply
Pryor, OK
2 days ago
Data Center Cleaning Technician I
...degree of service and integrity for the sensitive environment we support; impacting those industries that impact the world. SUMMARY... ...ceilings, walls, equipment, and floors. The ability to follow customer standard operating procedures in precise detail including...
Monday to Friday
Shift work
Controlled Contamination Service
Pryor, OK
1 day ago
Customer Service Representative - State Farm Agent Team Member
$40k - $60k
Role Description As a Customer Service Representative - State Farm Agent Team Member with Hayden Pryor - State Farm Agent, you will generate... ..., and anticipating the needs of the community members you support. Benefits 4 Remote days /Mo 401(k) Company parties Competitive...
For contractors
Work at office
Remote work
State Farm Agent
Pryor, OK
4 days ago
Data Entry Operator | Junior (Remote)
...data and making changes to existing data figures in digital databases. Their duties include inputting data from paper documents into digital spreadsheets, updating order statuses for customers and double-checking their work to make sure they inputted data correctly....
Remote work
Only Data Entry
Pryor, OK
3 days ago
Mail Carrier - City - No Experience Required
$23.47 - $38.62 per hour
...mail and packages to homes and businesses on assigned routes Customer Assistance : Help customers with postal inquiries and service... ...delivery Administrative Duties : Maintain delivery records and support basic clerical operations Disclaimer This is not a job...
Hourly pay
Postal Jobs Resource
Pryor, OK
more than 2 months ago
Mail Carrier - Rural - No Experience Required
$23.47 - $38.62 per hour
...involves delivering and collecting mail while interacting with customers along the route. USPS offers training to prepare you for success... ...roles within OK or within a 25-mile radius Personalized support via email and chat Apply for USPS Jobs in OK with Confidence...
Hourly pay
Postal Jobs Resource
Pryor, OK
more than 2 months ago
Window Clerk/Customer Service - No Experience Required
$23.47 - $38.62 per hour
...Sales & Services/Distribution Associate nationwide. This role ensures the smooth distribution of mail while offering professional customer support. USPS provides training to help you succeed in this role. Position Details Vacancies : Numerous openings nationwide...
Hourly pay
Postal Jobs Resource
Pryor, OK
more than 2 months ago
Crew Member
...record every time, being proactive, continuously communicating with team to help motivate, being a menu genius and helping SONIC customers navigate all customizable combinations, maintaining SONIC safety and sanitation standards. What You’ll Need: Contagiously positive...
Flexible hours
Night shift
Weekend work
Sonic
Pryor, OK
3 days ago
Outside Sales Representative
$75k
...rewarding, high-earning careers—whether they came from sales, customer service, teaching, the military, or had no prior experience at... ...established systems, AI-powered training, and dedicated back-office support mean you’re never figuring it out alone. You bring the work...
Monday to Thursday
Night shift
Afternoon shift
3 days per week
Platinum Supplemental Insurance
Pryor Creek, OK
-20
Mail Carrier - Rural Assistant - No Experience Required
$23.47 - $38.62 per hour
...peace of mind for you and your family Key Responsibilities Customer Assistance : Address mail-related questions and service issues... ...and efficiently Clerical Work : Perform administrative support tasks to aid daily USPS operations Service Support : Assist...
Hourly pay
Weekend work
Postal Jobs Resource
Pryor, OK
more than 2 months ago
Administrative Support Professional
...This role is essential in providing comprehensive administrative support, ensuring smooth office operations, and facilitating effective... ...and courtesyHandle incoming calls, provide excellent customer service, and communicate effectively in both languagesManage calendar...
Work at office
American StaffCorp
Pryor, OK
23 hours ago
Flex Merchandiser
$10 per hour
...company with old-fashioned values that understands the needs of our customers as well as our field teams. Our success is driven by our strong... ...one of our local district managers - to be sure you have local support and training, you will need to have some availability on...
Part time
Local area
Flexible hours
Weekday work
Drive Line Service
Pryor, OK
4 days ago
General Merchandise Team Associate
$14 - $27 per hour
...Location Walmart Supercenter #22 4901 S MILL ST, PRYOR, OK, 74361, US Job Overview General merchandise associates greet customers on the salesfloor, offer them assistance and recommend merchandise based on the customer's wants and needs. They also ensure Hobbies...
Hourly pay
Minimum wage
Full time
Temporary work
Part time
Shift work
Walmart
Pryor, OK
10 hours ago
Administrative Assistant I
...variety of sources within and outside the department. Contact customers, suppliers, or organization employees outside the immediate work... ...Administrative Assistant provides administrative and clerical support to ensure efficient operation of the office. This position supports...
Work at office
Immediate start
International Flavors & Fragrances
Pryor, OK
11 hours ago
Service Cashier
...essential part of our team in Pryor, OK. In this role, you will be responsible for handling customer transactions with accuracy and providing excellent customer service to support our service department operations. You will work directly with customers, service advisors,...
Patriot CDJR Pryor
Pryor, OK
3 days ago
Carhop or Skating Carhop
...SuperSONIC experience by: delivering a warm, friendly, and fast experience to every guest; being a menu genius and helping SONIC customers navigate all customizable combinations; being empowered to resolve customer concerns, guaranteeing every guest leaves satisfied; maintaining...
Flexible hours
Night shift
Weekend work
Sonic
Pryor, OK
3 days ago
Independent Contractor- Janitorial
City Wide Facility Solutions is the largest management company in the building maintenance industry, facilitating janitorial and more than 20 additional maintenance services for every client. But we do more than manage maintenance services for commercial facilities – we...
Contract work
For contractors
City Wide Facility Solutions
Pryor, OK
1 day ago
Part-time Flexible Housekeeping/Cleaning
$15 - $17 per hour
...hero. You will deliver a high-quality cleaning service with a customer service smile to create a safe and healthy environment. Your passion... ...A) Link to full Job description What We Offer: * Flexible and supportive work environment, so you can be home for life's important...
Part time
Work experience placement
Local area
Worldwide
Flexible hours
Shift work
Weekend work
Day shift
Sodexo S A
Pryor, OK
2 days ago
Independent Janitorial Contractor - Grow Your Cleaning Biz
A leading facility management company is looking for Janitorial Independent Contractors in Pryor, OK and surrounding areas. The role focuses on fulfilling the needs of clients while allowing contractors to grow their businesses. Candidates must provide valid business licenses...
Contract work
For contractors
City Wide Facility Solutions
Pryor, OK
2 days ago
Crisis Response Support Specialists
...Description Shift: REMOTE D2,Wednesday, Thursday-Saturday e/o Wednesday 9a-7p The Crisis Response Support Specialist (CPRSS/CFPRSS) provides recovery-oriented peer support in a fully remote, high-volume Crisis Call Response Unit (CCRU) . This role answers incoming...
Remote work
Work from home
Shift work
Grand Mental Health
Pryor, OK
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Support Specialist. Be the first to apply!