Optical Store Manager

Benefits Bonus based on performance Company parties Competitive salary Employee discounts Flexible schedule Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance Vision insurance Position Overview The Store Manager will oversee daily operations, lead staff, and ensure the practice consistently meets sales, service, and patient care goals. This role requires a hands‑on leader with strong business acumen, a passion for patient experience, and the ability to integrate and grow both eyecare and aesthetic service offerings. Key Responsibilities Lead, coach, and manage staff to ensure high performance, accountability, and a positive team culture Drive sales performance, including optical sales of high‑end designer frames and lenses, as well as aesthetic services Train and guide team members on effectively cross‑selling eyecare and aesthetic services to enhance patient outcomes and revenue Ensure the team meets and exceeds service and sales deadlines Oversee patient flow, scheduling, and overall office efficiency Manage insurance processes and optimize profitability, including understanding reimbursements and billing practices Maintain compliance with HIPAA regulations and secure handling of patient and credit card information Supervise pretesting procedures and ensure clinical readiness Oversee inventory, merchandising, and presentation of luxury eyewear collections Develop and execute social media strategies to promote both optical and aesthetic services and increase patient engagement Ensure cleanliness, organization, and professional appearance of the office at all times Handle escalated patient concerns with professionalism and care Qualifications Bilingual in English and Spanish Proven experience in people management and team leadership Strong background in optical sales, customer service, and practice operations Experience with aesthetic services (e.g., skincare, cosmetic treatments, or medspa environments) required Demonstrated ability to successfully cross‑sell aesthetic and healthcare services Experience working with high‑end or luxury retail products preferred Knowledge of insurance billing and strategies to maximize profitability Familiarity with HIPAA compliance and credit card processing procedures Experience with pretesting equipment and workflows Demonstrated ability to meet and exceed sales and operational goals Strong organizational, communication, and problem‑solving skills Experience with social media marketing for business growth Three years of previous retail management (Manager or Assistant Manager) is preferred Previous sales experience with the proven ability to meet or exceed performance standards Ability to thrive in a fast‑paced environment Strong organizational skills Excellent team building and leadership skills Bachelor’s degree in management, business administration, or relevant field is preferred #J-18808-Ljbffr