Customer Service Representative

Customer Service Representative

Allied Printing Services Inc. is a family-ran, full-service commercial and financial printer that's been leading the industry since 1949. With advanced sheetfed, web, large format, digital press capabilities plus New England's largest bindery/finishing operation we're proud of our history and excited about our future. Now, we're looking for skilled Cutter Operators to join our growing team.

Customer Service Representative

The Customer Service Representative plays a critical role in connecting customers, sales, and production. This position ensures customer print, finishing, mailing, and fulfillment needs are met by coordinating job specifications, tracking production progress, and maintaining accurate job documentation throughout the entire production cycle. If you thrive in a fast-paced manufacturing environment and enjoy managing details while collaborating across departments, this role offers an excellent opportunity to grow in the print industry.

What You'll Do:

• Ensure customer requirements are met across print, production, finishing, mailing, and fulfillment services.
• Develop schedules, monitor production cycles, and communicate project requirements with Sales Representatives and Production Planning.
• Open jobs and enter operational, production, and account data accurately into the system.
• Review job tickets for accuracy and update specifications as changes occur, communicating updates to department supervisors and managers.
• Track jobs throughout the facility, including pressroom scheduling, bindery operations, shipping requirements, and customer sample delivery.
• Enter shipping details, samples, addresses, and link estimates for pricing updates.
• Maintain established customer accounts by providing in-house sales and operational support to authorized purchasing agents.
• Document all processes and updates throughout the job lifecycle to ensure visibility and accuracy.

What You Bring:

• High School Diploma or equivalent.
• 35 years of experience in print industry client services, administrative support, or manufacturing operations.
• Previous experience in account management, customer service, production planning, or estimating within printing or manufacturing environments preferred.
• Excellent verbal and written communication skills with the ability to collaborate across multiple departments.
• Strong organizational skills with the ability to manage deadlines, prioritize workload, and multitask effectively.
• Proficiency with computers and experience using ERP systems.
• Ability to work independently, exercise sound judgment, and communicate strategic production plans.
• Detail-oriented mindset with a strong focus on accuracy and customer satisfaction.
• Team-oriented approach with a solution-focused attitude in a fast-paced environment.

Physical Requirements: Walking 50% | Standing 50%. Lifting, pushing, pulling or carrying 50 lbs. and more. The Details: Job Type: Full Time Shifts Available: 1st shift (8:00am- 4:00pm)

You'll join a supportive team that values innovation, teamwork, and growth. We're proud of our history but even more excited about the future and we're looking for motivated people like you to help us get there. If you meet our minimum qualifications and are eager to thrive in a fast-paced, growing environment, we invite you to become part of our team. This is an excellent opportunity to build your career with a company that combines decades of expertise with a commitment to innovation and exceptional service. Medical, Dental, Vision, Life Insurance, Disability, 401(k), 401(k) match, Employee Assistance Program, Voluntary Benefits: Critical, Accident, Hospital Indemnity, Paid Time Off: Vacation, Sick, Holiday, 2nd (12%) & 3rd (15%) shift differentials, Paid Weekly, Growth Opportunities, Employee Referral Bonus, Work-Life Balance, Great Company Culture. Allied Printing Services is an equal opportunity employer. All qualified applicants and employees are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, military or veterans' status or any other legally protected status or basis prohibited by applicable federal, state, or local laws. Allied Printing Services prohibits harassment of applicants and employees based on these protected categories. If you need an accommodation to apply, please let us know.