Senior Manager, Market Management AMER, Experiences

Role Overview The Senior Manager, Market Management, AMER drives and is accountable for the AMER market management team’s success. Your team is responsible for the management, optimization, and growth of experiences in their assigned cities. You will track & hold your team accountable for stretch goals that demand a creative and resourceful approach, encouraging exploration of different avenues to grow the Experiences business in your region. You’ll be responsible for cultivating a world‑class host community, scaling localized excellence and driving sustainable growth in our most strategic markets, across traditional experience hosts and differentiated supply unique to Airbnb. A typical day Represent your region & team – Consistently track, develop & present your region’s wins, worries and blockers to cross‑functional stakeholders & leadership, with a strong POV. Proactively lead the solution for any blockers for cross‑functional teams to consider. Lead Regional Growth – Leads a regionally distributed team of territory or market‑based Supply Managers that work daily to retain Experience Hosts and expand Host availability on the platform, leading to GMV growth in‑market. Portfolio Optimization – Delivers the right mix of Experience supply, in the right markets, at the right quality levels and the right pricing across all tiers of Experiences. Optimization & Retention Leadership – Set the tone, pace & strategy for account management in your region. Arm, motivate & enable the team to orient hosts through their first 6‑12 months on‑platform, ensuring that the team is equipped to coach hosts with technical, optimization and growth best practices (e.g. pricing, run‑of‑show). Be accountable for regional optimization & retention KPIs. Communication & Collaboration – Provide regular project and regional updates & actionable feedback to cross‑functional leads. Size issues & collaborate with peers, leadership and cross‑functional stakeholders to creatively problem‑solve. Tracking & Reporting – Develop data & tracking systems for your region. Ensure 100% accurate data hygiene across all tooling and leadership updates. Report out on both positive & negative performance trends, with a solution‑oriented mindset. Ensure that the team stays up‑to‑date on best‑practices, tooling updates & team trainings. Quality & Alignment to Brand Vision – Ensure that your region’s sourced supply meets the quality bar to deliver against the Experiences vision. Align your region’s leads with taste and quality measures set forth by cross‑functional stakeholders. Your expertise Over 12 years of global field operations experience, including 5+ years managing high‑performing teams in fast‑scaling, matrixed environments across multiple continents. Bachelor’s degree or equivalent experience in related fields. Experience managing small to mid‑sized regional teams. Deep knowledge of what is happening in your region as it relates to travel, entertainment, pop culture, art, food & beverage and other hospitality trends. Proven track record of innovative problem‑solving and a proactive approach to identifying and capitalizing on new opportunities. Skilled in delivering for cross‑functional teams, and fostering trust across creative, technical, and business disciplines. Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable). Accountability for results – with a proven ability to deliver against KPIs & business targets. Demonstrated ability to thrive in ambiguity, pivot quickly, and be motivated by changing circumstances, consistently acting as a self‑starter. Your Location Due to the nature of this position, the successful applicant will need to be based in San Francisco, Los Angeles or New York City to be able to conduct their work. Our Commitment to Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively‑led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We also strive to provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at View email address on click.appcast.io. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. How We’ll Take Care of You Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range: $196,000 – $245,000 USD #J-18808-Ljbffr