Dunkin Shift Leader

Job Description

Job Description

Job Summary:

The Dunkin’ Shift Leader is responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies.

Duties/Responsibilities:

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
• Support training of Crew Members as directed by Dunkin’ Supervisor.
• Communicate goals and hold team members accountable for performance during shift.
• Hold guests as highest priority and role model exceptional guest service.
• Drive a sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
• Ensure restaurant standards and marketing initiatives are properly executed during shift.
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with Dunkin’ Supervisor.
• Comply with all restaurant, Brand, and franchisee policies.

Required Skills/Abilities:

• Ability to maintain a warm and friendly demeanor at all times.
• Ability to communicate both verbally and in writing.
• Basic mathematic skills.
• Ability to anticipate and understand guests’ needs and exceed their expectations.
• Demonstrated ability to set compelling targets and deliver on commitments.
• Excellent problem solving and decision-making skills.
• Demonstrated ability to build effective teams.
• Completes all job required training.
• Ability to earn a ServSafe certification.

Education and Experience:

• High school diploma or GED preferred.
• Restaurant, retail, or supervisory experience preferred.

Physical Requirements:

• Employee is regularly required to stand, walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Employee is occasionally required to stoop, kneel, crouch, or crawl and taste or smell.
• Employees must be able to lift, push or pull up to 50 pounds.

Starting pay is $16.00/hour plus paid time off, medical, dental and vision insurance. Must be able to pass pre-employment drug screen.