Housekeeping Operations Manager

Job Description
Position Summary

The Housekeeping Operations Manager leads all housekeeping functions at the St. Petersburg campus,

ensuring a clean, safe, and welcoming environment for families. This role combines hands-on cleaning,

team leadership, and daily operational coordination, including room turnover, supply management, and

donation processing.

This position reports to the COO, supervises all St. Petersburg Housekeeping Associates, and serves on

the Emergency Storm Operations Team.

About us

This mission of Ronald McDonald House Tampa Bay is to provide essential services that remove barriers,

strengthen families, and promote healing when children need healthcare. Our vision is a world where

every family has what they need to ensure the best health outcomes for their children.

Ronald McDonald House Tampa Bay has been working to improve the health and wellbeing of children

and their families since 1980. Our primary program, the Ronald McDonald House, provides a place to

stay for families that have children receiving medical treatment at Tampa Bay hospitals and outpatient

centers. The organization runs 5 Ronald McDonald Houses in Tampa Bay, 3 located in St. Petersburg and

2 located in Tampa.

Overview

Benefits: Full-time employees are eligible for full benefits package; including paid-time-off, health

insurance (100% employer-paid premium), other optional insurance options, and 401k eligibility after

90-days, and much more.

Work location: St. Petersburg, FL

Schedule: Generally, a set schedule, 40 hrs/week.

KEY RESPONSIBILITIES

Team Leadership
•Supervise, schedule, and develop Housekeeping Associates
•Foster a mission-driven, accountable, and engaged team culture
•Lead by example with a strong, hands-on work ethic
•Hire, onboard, train, and evaluation housekeeping associates
•Foster a mission-driven culture by consistently connecting daily work to the organization's "why"

- serving families during critical times.

Hands-On Operations
•Work alongside staff daily to maintain cleanliness standards
•Ensure all guest rooms and common areas are consistently inspection-ready

Room Turnover & Coordination
•Manage room turnover to support timely family check-ins
•Partner closely with House Managers to align workflow and occupancy needs
•Monitor daily housekeeping workload and adjust staffing and priorities to meet demand
•Communicate proactively regarding room availability, maintenance, and operational needs

Quality & Standards
•Maintain and enforce housekeeping standards
•Conduct inspections and drive continuous improvement

Inventory & Operational Support
•Manage ordering, inventory, and restocking supplies
•Support donation processing and organization of guest resources

Emergency Operations
•Participate in storm preparedness, response, and recovery efforts
•Assist with post-storm recovery including cleaning, resetting spaces, and restoring operations

JOB QUALIFICATIONS/SPECIFICATIONS/RESTRICTIONS

Knowledge/Skills/Experience
•High school diploma or equivalent preferred
•3-5 years in housekeeping or similar operations
•Strong organizational, communication, and team leadership skills
•Bilingual preferred but must have the ability to speak and understand English fluently
•Must meet healthcare requirements of partner hospital, complete biannual CPR training
•Understanding and sensitivity apropos to the intersections of ability, class, ethnicity, gender, gen

der identity, race, religion/spirituality, and sexual orientation.

Physical Demands

This job involves all the following in various degrees but is not limited to only these physical demands:

attendance, standing, sitting, walking, squatting, carrying, lifting, climbing, twisting, reaching, pulling,

pushing, cleaning, writing, hearing, seeing, speaking. The ability to push up to 50 pounds and lift up to

40 pounds.