Eligibility Specialist I

Eligibility Specialist IThe Eligibility Specialist (ES) primary role is to determine eligibility of those who have applied for benefits. The ES is also responsible for providing timely and accurate benefits to those who meet the criteria. ESD is looking for someone to join this team who:can demonstrate empathy, concern, and respect for all customersis a critical thinker who can apply program rules to complex and dynamic situationsthrives in a busy work environmentis effective in assisting customers over the phone and in-person (if this is a district position)has experience working with individuals who may be distraught and emotionalenjoys working on a teamis open to learning new technologyWhat we offer:Flex scheduling or alternative work schedules based upon policy12 paid holidays, plus sick and vacation timeExcellent, health, dental, and vision insurance for employees and their families.Retirement plans, including a pensionParental leave for all new parents, including adoptionsWorking with a staff who is dedicated to supporting children and families, including your own.This position is open to all State employees and external applicants. If you would like more information about this position, please contact View email address on click.appcast.io. You must apply online to be considered. Candidates must pass any level of background investigation applicable to the position.Minimum Qualifications:Two (2) years or more of experience in a customer service environment that included: regular use of computer programs AND clerical work and data entry.OR Bachelor's degree in a human service or financial field.The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status.