Director, Cyber Risk Services

Director, Cyber Risk Services

Travelers Insurance is seeking a highly skilled and knowledgeable Director within our Cyber Risk Services job family. This role is responsible for influencing underwriting decisions, and contributing their expertise towards cybersecurity initiatives that strengthen our clients' Cyber insurance portfolio. As a Director, you will work with the team and skillfully apply your expertise for Cyber Risk Services within the business. You will ensure timely and professional responses to our policyholders, brokers and underwriters about our team's services via our customer service ticketing system and on phone calls. This role requires partnering and maintaining strong working relationships with key constituents (e.g., business units, underwriters, brokers and policyholders) while contributing to the team to drive solutions that mitigate risk.

What Will You Do?

• Monitor and drive the direction of the team, overseeing the adoption of new Cyber Risk Services that meet policyholder needs.
• Help define and execute the strategic roadmap for cyber risk services.
• Conduct the most complex comprehensive risk assessments to identify vulnerabilities and potential threats for policyholders.
• Build cross-department relationships with business, tech, underwriting, as well as externally with broker and vendors.
• Oversee the team's responses to policyholder, broker or underwriter escalations.
• Drive actionable recommendations to policyholders on how to mitigate identified highly complex cyber risks, including driving product development of risk prevention and recovery services.
• Provide human resources management, including coaching, performance management, team development and growth, and workforce planning
• Represent Travelers at industry events and thought leadership forums.
• Partner with Underwriting and business leads. Provide direction and coaching for more complex projects.
• Promote a deep understanding of the evolving cyber threat landscape, including emerging threats, vulnerabilities, and attack techniques on the team.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's degree.
• Superior written and verbal communication skills, with the ability to articulate complex technical concepts to a diverse audience
• Relevant certifications (e.g., CISSP, CISM, CEH, OSCP) are highly desirable.
• Proven ability to lead and facilitate advanced training sessions, presentations, and tabletop exercises.
• 7+ years of experience in the insurance, legal or cyber industries.
• If managing employees, must have previous management / leadership experience

What Is a Must Have?

• Proven track record of effective problem-solving and critical thinking.
• Extensive knowledge of cyber threats, vulnerabilities, and what causes cyber attacks and claims.
• Exceptional analytical and problem-solving skills, with the ability to conduct detailed risk assessments and develop comprehensive mitigation strategies.
• Demonstrated ability to lead a team, in working cross-functionally with underwriters, brokers and policyholders.
• If managing employees, must have experience directly or indirectly leading people

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.