Police Customer Service Supervisor

Date Opened: Tuesday, May 26, 2026 12:00 AMClose Date: Saturday, June 06, 2026 12:00 AMDepartment: Charlotte-Mecklenburg Police DepartmentSalary: $59,134.00 - $73,917.00 Commensurate with ExperienceWelcome to the City of CharlotteCharlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.Our guiding principles include:Attracting and retaining a skilled and diverse workforceValuing teamwork, openness, accountability, productivity, and employee developmentProviding all customers with courteous, responsive, accessible, and seamless quality servicesTaking initiative to identify, analyze, and solve problemsCollaborating with stakeholders to make informed decisionsSUMMARYThe purpose of the Police Customer Service Supervisor is to provide leadership and supervision to all Charlotte-Mecklenburg Police employees attending court. Duties include managing the service of all district court subpoenas, civil court subpoenas, and defense attorney generated subpoenas for the Charlotte-Mecklenburg Police Department personnel. This position ensures compliance with Charlotte-Mecklenburg Police Department rules, regulations, procedures, and directives.Major Duties and Responsibilities:Supervise CMPD Court Liaison Unit personnel to include the areas of: attendance, training, and performance.Monitor court attendance and take appropriate disciplinary action when necessary.Ensure that complaints or conflicts involving CMPD employees and court personnel are given appropriate attention and forwarded to the appropriate person if not immediately resolved.Work closely with the District Attorney’s Office and the Clerk of Court’s Office to resolve court-related problems.Prepare a monthly and annual report documenting all court attendance, court absences, and subpoena service information.Document citation problems to the appropriate patrol division’s Administrative Sergeant for follow-upEnsure service of subpoenas and investigate those situations when subpoenas are not served. Notify Divisions of reoccurring problems.Review property disposition sheets for accuracy and research case disposition in the clerk’s office for property disposition sheets with a closed disposition, but no judge or district attorney signature.Attend Criminal Court Committee meetings and Arrest Processing meetings.Review requests for court date changes and assist the District Attorney’s Office with equitable distribution of courtroom workload.Maintain open communication between officers, all CMPD divisions and all agencies of the criminal justice system.Update personnel changes, including name changes and assignment changes, in the court-related computer system databases.Performs other duties as needed.Must be willing to obtain DCI and CJLEADS certifications.Minimum Qualifications:Highschool graduate or equivalent and five years related work experienceOR Associate’s Degree with three years related work experienceU.S. CitizenshipKnowledge, Skills, and Abilities:Supervisory principles/techniquesBasic organization and operation of federal, state and local government as it pertains to Charlotte Mecklenburg Police DepartmentOrganize, manage time, and track important documents and informationCommunicate effectively, both written and verbally within CMPD and with external partner agencies and non-law enforcement entities as necessaryHandle routine and/or sensitive inquiries from contacts with government and legislative officials and general publicPrepare and maintain accurate and concise reports and recordsWork well with minimal supervision and communicate with chain-of-command as needs or concerns ariseFamiliarity with modern office technology.ADA and Other Requirements:Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.Physical Requirements:Essential and marginal functions may require maintaining physical conditions necessary for sitting, standing, climbing, or walking for extended periods of timeLight to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasksAbility to see, hear, and communicate information effectivelySensory Requirements:Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, and tabulating data.Ability to operate in an environment with frequent interruptions from people and or noises, which in turn could result in some level of stress, fatigue, or strain.Comprehend written information in work-related documents.Ability to hear, understand, and distinguish speech.CONDITIONS OF EMPLOYMENTThe City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.Our culture is to serve the community honorably.HOW TO APPLYApply online.Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.For questions about your application or the hiring process, please email View email address on click.appcast.io City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call View phone number on click.appcast.io.BENEFITSThe City of Charlotte provides a comprehensive benefits package to eligible employees.The City of Charlotte is a drug and alcohol-free workplace. #J-18808-Ljbffr City-of-Charlotte,-N