BPO Operations Consultant

Job Description:

• Will play a role of a domain expert in Insurance Healthcare (primarily for North America geography).
• Will work as a conduit between Sales, presales and operations and provide Subject Matter and domain expertise at various level of engagement (RFI, RFP, transition & steady state operations)
• Will be responsible to give inputs on commercial aspect when responding to various RFPs, hence knowledge on various pricing models prevalent in the Industry is desired.
• To play the role of Solution architect and designing solutions for new and existing opportunities, particularly in Insurance Healthcare space.
• Will be responsible for providing inputs on new opportunities, RFPs/RFIs with respect to inputs related to end to end process designing as required in the scope of work.
• Should be able to understand client's existing As Is process end to end and to design the future state process once processes are outsourced.
• Will be responsible to suggest process enhancements, optimizations and value adds in the designed solution which clearly translates benefit to the customer.
• The person will be required to spend time with customer's Operations team as and when required to take deep-dive into the process, hence thorough knowledge of all Insurance healthcare functions is mandatory.
• Should keep himself abreast with various changes from time to time in Insurance Industry.

Thanks & Regards
Syed Layeeq Ahmed
Cloudeeva Inc
(Formerly Bartronics America, Inc.)
104- Windsor Center Drive, Suite-300,
East Windsor, New jersey- 08520
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