Service Billing Coordinator

Job Description

Job Description

We do not accept unsolicited resumes from third-party agencies. Resumes submitted without prior approval from our Talent Acquisition team will not be eligible for placement fees.

Company Overview

At Fortis Fire & Safety, we provide industry-leading fire protection & security services across the United States. Our ever-growing footprint can be seen in California, Florida, North Carolina, and Chicago, and we are acquiring new brands all the time.

We are proud to work together as one team under the Fortis Fire & Safety family, which includes CJ Suppression, Diversified Systems, Inc., Integrated Fire & Security Solutions, LaMarco Systems, LifeSafety Management, Piper Fire Protection, and VFS Fire & Security Services. United by a shared mission, we deliver comprehensive fire protection and security solutions nationwide.

Joining Fortis means becoming part of a nationwide, next-generation fire protection company. We're dedicated to a People-First philosophy, where we invest in our team through training and development, as well as a competitive benefits package. In return, we expect the very best from each of our employees every day.

If you are ready to be exceptional in your chosen career, apply to work with us today!

Here at Fortis and throughout our family of brands, we offer a comprehensive benefits package that includes:

• Paid vacation and sick time
• Company Paid Holidays
• Additional paid time off for life events (e.g., jury duty, bereavement)
• Competitive compensation
• 401(k) retirement plan with competitive company match
• Medical, Dental, and Vision insurance
• Short-term/Long-term disability insurance
• Life Insurance
• Career Advancement Opportunities and more!

**This is a general overview of benefits. Specific eligibility and coverage details will be provided during the hiring process**

Job Summary:

Integrated Fire & Security Solutions is seeking a detail‑oriented Service Billing Coordinator to support our Fort Myers, FL office. This in‑office role reports to the Service Manager and works closely with senior leadership. The position is responsible for service billing accuracy, coordination of service activities, permitting support, accounts receivable tasks, and general administrative duties. This is an in-office role and will primarily support the Fort Myers, FL market and surrounding areas.

We are looking for a task‑driven professional who excels in organization, accuracy, and customer service, and who can effectively manage multiple administrative and billing responsibilities in a fast‑paced service environment.

Essential Duties and Responsibilities:

• Schedule all routine and emergency service calls, routing technicians efficiently to minimize travel time between jobs.
• Answer the service line and provide backup coverage on the main line as needed.
• Maintain the service department's vendor and subcontractor directory, along with a client database covering service needs, installed systems, and equipment brands.
• Review completed service calls to confirm all labor and materials are accurately recorded.
• Issue purchase orders and order materials from vendors as jobs require.
• Resolve client concerns and escalations professionally, handling inquiries with a service-first approach.
• Follow up on open service needs and reschedule technicians or subcontractors as required to complete work.
• Build lasting relationships with clients and service providers, and monitor service quality to identify areas for improvement.
• Prepare and notarize cancellation letters, distributing copies to customers and authorities having jurisdiction (AHJs) as required by statute.
• Monitor client portals and third-party work-order systems for incoming service requests, then create and dispatch calls in our service management platform.
• Monitor system-monitoring software for units not communicating with the central station, confirm the need for service with the customer, and open a call.
• Document work and status updates in client-facing portals as their reporting requirements dictate.
• Generate and send invoices for completed service and inspection calls once work and costs are verified.
• Prepare recurring invoices on a weekly cycle, apply corrections, and deliver them to customers.
• Partner with Accounts Payable on billing disputes and collections, and keep customer files current with required documentation.
• Support the sales team on customer proposal requests.
• Place individual zones or full systems on test at customer request for the specified duration.
• Walk customers through online and phone payment options, or direct them to the correct remittance address.
• Set up new non-contract customer accounts in the service management system.
• Own service invoicing for the Tallahassee and Fort Myers offices.
• Serve as operational support to the Inspection Manager for the Fort Myers and Tallahassee offices.
• Provide backup coverage as needed for the Fort Myers front desk and the Orlando and Tampa service coordinators.

Required Skills & Qualifications

• 2-4 years of relevant billing, administrative, or office experience
• Ability to work consistently in an in-office environment.
• Excellent attention to detail and accuracy in data entry.
• Strong communication skills for interaction with customers and internal teams.
• Ability to prioritize tasks and meet deadlines in a dynamic environment.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.)
• Proficiency in CRM systems or relevant Accounting software.
• Working knowledge of standard office equipment.
• Ability to work independently and remain task focused.

This role may require extended periods of sitting or standing, movement around the office or job site, and operation of standard equipment. Physical activities can include reaching, bending, kneeling, climbing, and lifting up to 75 lbs. Field positions may involve heavy lifting, working in varying climates (including outdoor conditions), construction or low-voltage environments, and exposure to dust, noise, or confined spaces. Personal protective equipment (PPE) may be required. Some roles may require travel.

Fortis Fire & Safety Inc. is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations are available for individuals with disabilities to perform the essential functions of their jobs. Employment is contingent upon successful completion of job-related pre-employment screenings, which may include a background check and/or drug testing, in accordance with applicable laws.

Applicant Notices

Fortis Fire & Safety provides required federal, state, and local labor law notices to all applicants.

Applicants may review the following notices at any time:

Federal Notices

• FMLA General Notice (English)
  
• FMLA General Notice (Spanish)
  
• USERRA Rights Notice (English)
  
• USERRA Rights Notice (Spanish)
• Employee Polygraph Protection Act (EPPA) Notice (English)
• Employee Polygraph Protection Act (EPPA) Notice (Spanish)
• E‑Verify Participation Posters
• Right to Work Posters

E-Verify Notice

Fortis Fire & Safety Inc. participates in E‑Verify. We use E‑Verify to confirm the identity and employment eligibility of all new hires. For more information, visit

Illinois Notices

• Your Rights Under Illinois Employment Laws
  
• Illinois Paid Leave for All Workers Act
  
• Illinois Equal Pay Act – Pay Transparency Notice
  
• VESSA (Victims' Economic Security and Safety Act)
• Illinois Right to Privacy Poster (English)
• Illinois Right to Privacy Poster (Spanish)
• Illinois Right to Privacy Poster (Polish)

California Notices

• CA Minimum Wage
• CA Paid Sick Leave
• CA Pregnancy Disability/CFRA Leave
• CA Whistleblower Protections
• CA Transgender Rights

North Carolina Notices

• NC Wage & Hour Notice
• NC OSHA Notice