Service Advisor

Advantage Truck Group Service AdvisorAdvantage Truck Group (ATG) New England's premier Freightliner and Western Star dealer, is looking for a self-motivated individual to contribute to the operations of a busy heavy truck service department. The service department at Advantage Truck Group is well known for building trust and creating an overall positive experience for our customers. If you excel at customer service, enjoy a team environment and have scheduling experience, be sure to apply to Advantage Truck Group today!ATG has competitive hourly pay rates, benefits and a supportive team environment. We offer state of the art training programs to help you build a career and increase your earning potential.ScheduleFull-time, Monday - FridayCompensationHourly pay rates starting between $24.00 and $38.00 per hour D.O.E.Overtime pay rate time and a halfBenefitsFULL BENEFITS DAY ONEMedical, dental and vision insuranceShort and Long Term Disability - Company paidLife Insurance - Company paidPaid time off - 15 days* during first year (*prorated to hire date)Paid holidays - 7 per year401K with 4% matchAnnual safety shoe allowanceCulture and EnvironmentCareer advancement opportunitiesClean, modern facilitiesState of the art equipmentEmployee driven continuous improvement programsPerformance recognition and rewards programSupportive leadershipLearning environmentSafe work standardsDuties and ResponsibilitiesBe a positive first point of contact for customersClearly listen and understand the customer's vehicle needsWriting up customer's vehicle problems accurately and clearly on repair orderCommunicate vehicle needs clearly to the technicianFollow up on vehicles throughout the repair process, keep customers updated.Maintain a professional manner at all timesCall customers to remind them of their upcoming service appointments and return all customer call inquiriesRequirements - Service AdvisorService Advisor experience: 1 yearOutstanding customer service and communication skillsProfessional appearance and work ethicPositive attitude with a sense of urgencyAbility to multi-taskHeavy Duty truck experience preferredMust have great customer service skills.Valid Driver's LicenseAdvantage Truck Group (ATG) is the largest Daimler Truck North America dealer in New England with eight locations in Massachusetts, Vermont and New Hampshire, focused on providing a superior employee experience. ATG offers exciting career development opportunities through company paid training, and apprentice, co-op and internship programs. The company also actively gives back to the community through its charitable Haulin' 4 Hunger initiative along with supporting SkillsUSA. Join the ATG Team - Apply Today! Advantage Truck Group