Service Engineer

Position Service Engineer – Permanent, Full‑time Job Location Grand Prairie, Texas, United States Job Description Provides Technical Support to Field Representatives & Customers for Safran Helicopter Engines (HE) in service, maintaining visibility on performance and reliability, and ensuring product safety and improvement through continuous support and engineering activities. Essential Duties and Responsibilities Deliver expert‑level technical support via phone consultations, email correspondence, and on‑site engagements, ensuring timely resolution of complex issues. Draft, validate and authorize technical agreements under design office delegation, aligning with regulatory standards and engineering best practices. Lead root‑cause investigations for in‑service incidents, producing comprehensive analytical reports that inform corrective actions and enhance operational safety. Drive continuous improvement in engine maintainability, initiating updates to maintenance procedures that optimize performance and reduce downtime. Analyze health‑monitoring data and engine parameters to troubleshoot engine fault codes and issues in‑service and provide maintenance recommendations. Perform advanced data analysis on engine removals and reliability metrics to identify systemic trends, propose actionable solutions and support fleet‑wide reliability enhancements. Ensure product safety, reliability and improvement through the activities above. Scoping and Accountabilities Defines project objectives and develops procedures, identifies problems, and recommends solutions, requesting expenditure. Has authority to act at his own discretion, with short‑term review by the Director of Engineering Support. Confidentiality: Divulging of confidential or sensitive information may damage the corporation’s reputation or competitive posture. Candidate Skills & Requirements Bachelor’s degree in aerospace or mechanical engineering (master’s degree preferred). Preferred: A&P Mechanic certification or experience in aeronautical maintenance. Good working knowledge of gas turbine engines and/or helicopter systems. Good working knowledge of Microsoft Office suite. Ability to work in a multi‑project and multicultural environment. Comfortable presenting to an audience or customers. Excellent interpersonal and communication skills (written and oral). Proficiency in written and spoken English; familiarity with French is a plus. Travel: Domestic and international travel required (10%). Physical requirements: ability to use hands, stand frequently, lift up to 10 lb regularly and up to 25 lb occasionally. ITAR controlled position (U.S. citizenship or permanent residency required). Minimum Qualifications Bachelor’s degree and more than 3 years of relevant experience. #J-18808-Ljbffr