PATIENT ACCESS REPRESENTATIVE I-1

Patient Access Representative I-1Location: Summerville, South CarolinaJob Title: Patient Access Representative I-1Department: Patient Access, Records, Health Information, Medical Records & CodingDivision: Business OperationsEmployment Type: Full TimeOrganization: Hospital Authority (MUHA)Job DescriptionPosition Purpose: Reporting to the Patient Access Manager, the Patient Access Associate exhibits a high level of customer service while verifying and preparing all patient accounts for inpatient and outpatient billing in order to maximize payment for Hospital and Clinic services. Reviews and verifies all payment methods available (insurance, self-pay, agency), verifies patient/insurance information, works with patients to set up payment arrangements and to arrange/apply for assistance programs, assists in collecting copayments and deductibles, and problem solves basic billing inquiries.Primary Duties and Responsibilities:Obtains/confirms and enters/updates demographic and insurance information for all patientsVerifies insurance coverage, screens patient for potential funding sources, and sets expectations for reimbursement of servicesCollects, posts, and reconciles all payments from patientsPerforms other position appropriate duties as required in a competent, professional, and courteous mannerKnowledge, Skills, and Abilities:Excellent customer service skills are requiredAbility to receive and express detailed information through oral and written communicationsUses proper negotiation techniques to professionally collect money owed by our Patients/GuarantorsKnowledge of insurance plans and benefitsComputer literate and able to operate in multiple applications such as Microsoft OfficeMinimum typing skills of 35-40 wpm (certified typing test results required)Requires eye-hand coordination and manual dexterityRequires the use of office equipment, such as computer terminals, telephone, and copiersKnowledge of medical terminologyAble to handle multiple tasks simultaneouslyAbility to work weekends, Friday, Saturday, and Sunday. Must be flexible and able to work flex and staggered shiftsEducation Requirements (Essential Requirements):High School Diploma with 2 years of customer service experiencePatient Access Certification (preferred)One (1) year relevant experience in a medical office or hospital preferred