Maintenance and Reliability Specialist

Maintenance and Reliability Specialist

Be part of a manufacturer like no other. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization.

We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others!

Summary

Under direct supervision of the Head of Proactive Services and Analytics, performs preventive maintenance of BLM equipment at the customer sites. Completes necessary procedures as outlined in customer's maintenance contracts and fulfills related duties. Provides support and recommendations to programmers and operators. Facilitates timely resolutions to customer issues and/or questions while maintaining a positive client relationship.

Essential Functions

Supports the sales staff in servicing BLM equipment

Performs preventive maintenance and service of equipment for customers at the customer site

Support maintenance performance monitoring; root cause analysis; condition-based monitoring; and reliability-centered maintenance approach aimed towards achieving a reliable operation

Provides support to programmers on best recommendations and approaches on programming parts

Recommend improved practices, methods, and procedures, to increase efficiency and quality while reducing equipment downtime

Provide support and training for operators and maintenance personnel when needed and onsite

Carefully and accurately documents all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future

Maintains excellent customer service and customer satisfaction

Prepares service reports/work order forms timely and accurately

Accurately track expenses and completes expense reports in a timely manner

Maintains a safe work environment and operates within OSHA/MIOSHA guidelines

Must be able to work overtime as required by customer need

Travel as required, up to 100%

Other duties as assigned by management

Qualifications

High School Diploma required

Associate degree in a Technical discipline is preferred or comparable military experience

At least five (5) years of experience in machine tool operation, maintenance, and repair

At least two (2) years of CAD/CAM software experience

At least five (5) years of experience in a similar technical position

At least one (1) year in a customer service role

Licensing/Certifications

A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years

Knowledge, Skills, and Abilities

Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Able to effectively use electrical, pneumatic, and hydraulic schematics on the job

Ability to effectively utilize electric/electronic testing and measurement equipment

Must be able to effectively understand, analyze and resolve technical mechanical or electrical issues based on measured data results

Proficient in reading and comprehending technical information as presented in equipment manuals or in electronic media

Ability to accurately document technical data in terms of the steps taken to resolve equipment and product issues

Ability to program parts for CNC machines

Ability to understand CAD drawings

Familiarity with 2D and 3D CAD/CAM software (AutoCad, SolidWorks, Inventor, etc.)

Ability to communicate technical issues beyond PMs to BLM Technical Department

Proven customer service skills with a primary focus on customer relationships

Highly organized and excellent time management skills

Excellent verbal and written communication skills

Must be able to work effectively with minimal supervision

Resourceful; Able to discern who to call for assistance based on the technical situation at hand

Is an effective team player who can work with all levels of team members as well as with all different types and levels of customers

Must possess a valid passport or be capable of obtaining a valid passport

Equipment, Machinery, Tools, and Vehicles Used

General office equipment including computers, printers, fax machines and telephones

Basic hand tools, Fluke Multimeter, and other miscellaneous machine calibration tools

Physical Demands

The physical demands described here are representative of those that an employee must be able to accomplish in order to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to use hands to manipulate, handle, feel or operate objects, tools or controls; reach with hands and arms; stand; talk and hear; walk; sit, climb or balance; stoop, kneel, crouch or crawl; and lift or move up to fifty (50) to seventy (70) pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral visions, depth perception and the ability to adjust focus.

Mental Demands

While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret technical data, information and documents, analyze and solve problems, use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; work under imposed manufacturing deadlines; interact with staff and other organizations; and frequently deal with dissatisfied or quarrelsome individuals.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The incumbent works primarily in a manufacturing facility where the noise level could be moderate to loud. Occasionally will perform work in an office environment.

The position requires up to 100% travel. Travel will be domestic or international, by land or air, as required.

Reporting Relationships

This position reports to the Head of Proactive Services and Analytics

Supervisory Responsibility

None