Training Officer 1

Job Description

Job Description

Training Officer 1

Job Type: Contract
Contract Duration: 12 Months
Openings: 3
Work Arrangement: Hybrid
Locations: Memphis, Nashville, or Knoxville, TN
Schedule: MondayFriday, 8:00 AM4:30 PM CST
Hours: 7.5 hours/day
Travel: Required within Tennessee

Position Overview

We are seeking qualified Training Officers to develop and deliver training for a comprehensive child welfare information system. The Training Officer will be responsible for training employees on application modules, role-specific system functions, and business processes.

The ideal candidate will have experience delivering training, working with computer systems, creating training materials, and supporting adult learners in both classroom and virtual environments.

Key Responsibilities

• Deliver application and system training through in-person and virtual sessions.
• Train employees on different application modules and role-specific tasks.
• Develop training materials for specialized system functions.
• Generate and maintain training data within a system sandbox.
• Provide web-based technical assistance to users.
• Use Microsoft Teams and other virtual platforms to conduct training.
• Collaborate with subject matter experts to develop and improve training content.
• Work with other trainers and program leadership to maintain consistency and quality.
• Adapt training materials and delivery methods based on user and program needs.
• Support employees as they learn and use new technology.
• Travel within Tennessee for training sessions when required.

Required Qualifications

• Bachelor's degree required.
• At least 1 year of experience in training delivery, adult education, or staff development.
• Experience with Microsoft Teams and virtual training tools.
• Strong verbal and written communication skills.
• Strong presentation and facilitation abilities.
• Excellent organizational skills.
• Ability to work independently and collaboratively.
• Ability to work effectively in a changing environment.

Preferred Qualifications

• Experience providing training within a government or human services environment .
• Experience training users on computer applications or information systems.
• Experience with large-scale enterprise applications.
• Experience developing technical or system training materials.
• Experience supporting adult learners.

Required/Relevant Skills

• Training Delivery
• Adult Education
• Staff Development
• Computer System Training
• Virtual Training
• Microsoft Teams
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel
• Technical Assistance
• Training Material Development
• Presentation Facilitation
• User Support
• System/Application Training

Work Conditions

• Hybrid work environment.
• Combination of remote and on-site responsibilities.
• Travel within Tennessee may be required.
• MondayFriday schedule, 8:00 AM4:30 PM CST.