Account Supervisor

Job Description

Job Description

Account Supervisor

• Full-Time

Pay: $22.00 - $26.00

Schedule:  Flexible schedule; available for all shifts, including weekends and holidays. Rotating shifts

Full open availability (24/7).

Job Summary:

The Pacific Security Site or Account Supervisor is responsible for overseeing day-to-day security operations at a designated site, ensuring compliance with post orders, and maintaining a safe and secure environment. This role involves managing a team of security officers, providing training, handling scheduling and addressing client concerns. The supervisor serves as the primary point of contact for both the security team and the client, ensuring high-quality service and operational efficiency.

Essential Functions:

• Conduct on-site inspections of Security Officers to ensure compliance with post orders.

• Train new guards on site-specific expectations, protocols, and layout.

• Provide clear instructions regarding site changes and operational updates.

• Oversee daily operations and manage a small team of Security Officers.

• Serve as a subject matter expert for all site-related security matters.

• Maintain effective communication with client contacts to address concerns and updates.

• Prepare detailed incident reports and implement corrective actions when necessary.

• Utilize timekeeping and operations software to manage scheduling and administrative tasks.

• Address scheduling conflicts and handle call-offs efficiently.

• Develop creative, non-scripted solutions to problems, making decisions independently with minimal supervision.

• Proactively identify and communicate any challenges or concerns to the Operations Manager and clients as required.

• Performs Security Officer duties in addition to Site or Account Supervisor duties.

• Performs other duties as assigned.

Security Officer Functions:

• Read, understand, and adhere to site specific post orders when assigned to a new site.

• Arrive at the client site punctually, in full uniform, and prepared to begin work.

• Safely de-escalate confrontational situations with members of the public, customers, or site patrons when possible; participate in MOAB (Management of Aggressive Behavior) training when available.

• Secure premises and personnel by patrolling property, monitoring surveillance systems, inspecting building(s), equipment, and access points, and permitting entry into site as necessary.

• Perform thorough security checks of all exits, doors, and windows to ensure they are properly secured.

• Respond promptly to alarms, assess the situation, and take appropriate action.

• Complete and submit daily activity logs and incident reports as necessary.

• Prevent losses and damage by identifying and reporting irregularities, enforcing policies, and interacting with trespassers.

• Provide excellent customer service to clients and patrons, fostering a safe and welcoming environment.

• Monitor and regulate the entry and exit of employees and visitors in accordance with post orders.

• Ensure full compliance with local, state, and federal security regulations.

• Maintain a strong and visible presence to uphold safety and security standards.

• Report any rule infractions or violations in a timely and accurate manner.

• Communicate clearly and effectively using radios, cell phone applications, or other communication devices.

• Other duties as assigned.

Minimum Qualifications:

• 18+ years of age and legally allowed to work in the U.S.
• Proven experience in security management, law enforcement, military leadership, or a similar operational role.
• Demonstrated experience in account management or client relations, with a track record of maintaining high retention rates.
• Strong leadership capabilities with the ability to manage diverse teams.
• Excellent verbal and written communication skills for professional reporting and client presentations.
• Proficiency in security management software, scheduling tools, and Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to remain calm and decisive under pressure during security breaches or emergency situations.
• Strong organizational skills and the ability to multitask across high-priority accounts.
• A valid driver's license and the ability to travel to various client sites as required.
• Pass a Washington State Police criminal background check

Education:

HS Diploma/GED equivalency required. Additional education preferred.

Certificates, Licenses, Registrations:

Obtain an active Security Officer License through Washington State Department of Licensing within 60 days of hire and maintain Security Officer License throughout the duration of employment.

Special Training/Skills:

To perform this job successfully, an individual should have knowledge in the following areas:

• Ability to read, analyze, and interpret general business reports.

• Ability to read and write reports.

• Self-motivated and able to identify problems or things that don't make sense and provide solutions.

Benefits Include:

• Paid Time Off

• Health, Dental, and Vision Insurance for Full-Time Employees

• Company Sponsored Group Term Life Insurance for Full-Time Employees

• Voluntary Life Insurance for Full-Time Employees

• Employee Referral Program $250

• Direct Deposit

• 401(k) with Company Match

• Employee Assistance Program (EAP)

If you meet these requirements, please reply with a resume.

As an Equal Opportunity Employer, we are committed to attracting and maintaining talent that represents a diverse and inclusive workforce without discrimination. All applicants will be considered for employment without attention to race, color, sex, gender, gender identity, sexual orientation, age, national origin, disability, or veteran status. Women, minorities and veterans are encouraged to apply.