Account Operational Executive - San Diego, CA

Job Details Job Location: Remote - Indian Wells, CA 92210 Salary Range: $100,000.00 - $120,000.00 Account Operational Executive San Diego, CA area - supporting sites in southern California. Full-Time | $100,000–$120,000 + Equity | Healthcare | Leadership | Patient Experience Hybrid - Remote About HALO Diagnostics At HALO Diagnostics (HALO Dx), we believe every patient is unique — and their healthcare should be too. We’re redefining early detection and precision-focused medicine by delivering tailored care that targets the most serious health conditions. Through cutting-edge diagnostics and patient-first operations, HALO is helping patients live longer, healthier lives. Job Overview We are seeking a strategic, patient-focused leader to join our team as an Account Operational Executive / Healthcare Operations Manager. In this role, you’ll lead a team of 10+ Patient Navigators across multiple sites in San Diego and the surrounding area, working closely with clinical partners to deliver high-quality patient experiences and operational excellence. This position is essential to scaling our impact — you’ll optimize workflows, mentor talent, and ensure seamless site execution while championing our mission of early detection and individualized care. What You’ll Do Lead & Manage Teams Directly manage a team of 10+ non-exempt Patient Navigators across multiple California-area sites Monitor team performance, provide feedback, and conduct regular evaluations Oversee attendance, approve timesheets, and manage time‑off coordination Initiate disciplinary action and ensure team accountability as needed Champion Patient Experience Act as a strong advocate for patients and your team, ensuring consistent, compassionate care Support Patient Navigators who guide patients through imaging and genetic testing journeys Serve as the operational link between frontline teams and leadership Drive Operational Excellence Refine and maintain site workflows to support efficient patient flow and service delivery Partner closely with partner Site Managers to ensure seamless day‑to‑day operations Identify and resolve operational issues through data‑driven decision‑making and KPI analysis Develop & Train Talent Train new hires and support ongoing team development in collaboration with the National Training Team Lead onboarding efforts for new team members and ensure readiness for new site launches Promote a culture of continuous learning and improvement Collaborate Across Teams Serve as a key liaison between account management, training, and leadership teams Contribute to company‑wide projects including new imaging center rollouts and staff transitions Education Bachelor's degree in healthcare administration, Business Administration, Operations Management, or a related field required Equivalents combination of education and relevant healthcare operations experience will be considered Required Experience 5-8+ years of progressive experience in healthcare operations, account management, or clinical support leadership 3+ years of people management experience, including direct supervision of teams of 8-10+ employees Experience supporting multi‑site healthcare operations (imaging centers, diagnostics, outpatient clinics, labs, or similar environments) Proven ability to manage non-exempt staff, including scheduling, timekeeping, performance management, and corrective action Demonstrated success improving patient experience, workflow efficiency, and operational KPIs Strong collaboration experience with clinical partners, site leadership, and cross‑functional teams Comfortable operating in fast‑growing or scaling healthcare organizations Experience leading teams involved in patient navigation, care coordination, or patient access services Hands‑on involvement in new site launches, operational rollouts, or market expansions Experience working in hybrid or partially remote leadership models Familiarity with HIPAA compliance, healthcare regulations, and patient privacy standard Other Requirements Excellent communication and organizational skills Ability to travel locally at least 50% of the time Proficiency with Microsoft Office Suite, especially Excel A flexible, hands‑on approach with the ability to pivot as needed Why Join HALO Dx? Competitive Compensation: $100,000–$120,000 annually Equity Options: Be part of a fast‑growing, tech‑forward healthcare company Comprehensive Benefits: Medical, dental, vision, 401(k), and more Make an Impact: Help transform lives through precision diagnostics and early detection Career Growth: Opportunity to scale with a nationwide healthcare innovator Qualifications #J-18808-Ljbffr HALO Diagnostics