IT Specialist

This is an exciting opportunity to join a fast-growing company in the aerospace/defense industry as an IT Specialist. This is a high-impact, hands-on position that supports both day-to-day IT operations and broader security initiatives across the organization. The role focuses on delivering exceptional end-user support while maintaining, optimizing, and scaling the systems, tools, and platforms that keep the business running efficiently. In this position, you will act as a key resource for IT support and security-related efforts, helping ensure a seamless technical experience for employees while contributing to the company’s overall cybersecurity posture. You’ll work closely with the Information Systems Security Manager, DevOps, and other cross-functional partners to maintain a secure and scalable environment. Responsibilities span both daily support activities and longer-term improvements across Microsoft Government cloud environments, network infrastructure, and endpoint management. This role is well-suited for someone who enjoys troubleshooting complex issues, operates effectively in a fast-moving setting, and is motivated to grow within IT and cybersecurity while making a meaningful contribution. Responsibilities Diagnose and fix technical problems spanning Windows, macOS, and Linux platforms Set up and deploy end-user devices such as laptops, tablets, and mobile phones, ensuring proper configuration and software readiness Deliver frontline IT support to both in-office staff and remote team members Oversee and resolve issues within Microsoft Azure Government GCC High environments, including Entra ID, Intune, Sentinel, and Defender Maintain and control user identities, access levels, and permissions across Active Directory and associated systems Review and act on security alerts from Defender and Sentinel, partnering with the ISSM to define and execute remediation strategies Contribute to POA&M activities by supporting corrective actions alongside the ISSM Enforce endpoint protection standards, including patch management and Intune policy administration Investigate and resolve network-related issues involving VPNs, DNS, VLANs, and DHCP services Work cross-functionally with DevOps and Information Security to enhance system performance and strengthen security posture Support and manage collaboration and productivity tools such as Microsoft 365, Jira, Confluence, and engineering applications Assist in the upkeep and reliability of cloud-based systems, including Azure and Office 365 environments Track and manage IT inventory, licensing, and system configuration records with accuracy Help develop and update internal documentation and knowledge base resources within Jira and SharePoint Participate in evaluating and assessing new technologies for security and operational fit Coordinate with external vendors for procurement of hardware and related equipment Take part in continuous improvement initiatives for IT operations and security procedures Assist with network monitoring, upgrades, and maintenance while coordinating with third-party cybersecurity partners Ensure adherence to regulatory and compliance frameworks such as NIST, SOC 2, and HIPAA Requirements And Desired Experience BS in Computer Science preferred but not required 5+ years of experience in an IT support role, with proven experience in systems administration. Hands-on experience with Microsoft Entra ID in cloud-native environments, including provisioning users and groups, resolving access issues, and handling account lockouts Demonstrated capability managing Azure Government GCC High environments, including Entra ID, Intune, Sentinel, and Defender Solid background in Active Directory administration, including managing users, groups, policies, and access controls Skilled in supporting and troubleshooting Microsoft 365 applications such as Outlook, Teams, and SharePoint, along with related cloud services Experience administering and supporting macOS and Linux systems (Ubuntu preferred) within structured IT environments Foundational understanding of networking concepts, including VPN connectivity, DNS, VLANs, and DHCP Strong interpersonal and communication skills, with the ability to effectively assist both technical and non-technical stakeholders Proficient in technical documentation, including creating clear procedures, system documentation, and troubleshooting guides Collaborative team player with experience working across engineering teams and supporting multiple business functions Must be a US citizen, able to obtain and maintain a U.S. Government security clearance Security+, Network+, Azure Administrator, and/or Fortinet Networking certifications are a plus Familiarity with Cloudflare and Cloudflare Warp a plus Prior experience in startup or fast-paced tech environments is a plus Experience with regulatory frameworks (CMMC, NIST 800-171) is a plus Experience supporting cybersecurity operations and working closely with an ISSM is a plus Pay Rate (DOE): $45.00 - $50.00 per hour #J-18808-Ljbffr Cypress HCM