Sales Assistant

Join An Award-Winning Industry Leader!

Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we're a Fortune 500 company operating in over 60 markets. We're the country's premier luxury builder with the widest range of product offerings and price points in the industry, serving first-time, move-up, active-adult, and second-home buyers.

From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity, and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.

Toll Brothers, America's Leading Luxury Home Builder, seeks a Sales Assistant to greet customers and provide administrative support to the sales office of one of our luxury home communities in Lake Orion, Michigan.

This position will be on-site 5 days per week.

Sales Assistants serve an important role on the Toll Brothers sales team as they work together to achieve all community team goals. This includes delivering a luxury customer experience and satisfaction from their first visit through move-in, serve as a point of contact for customers and provide administrative support to the sales team. This position needs to have attention to detail and organizational skills to ensure the sales center functions are coordinated to achieve a high level of productivity and support overall sales success.

The primary responsibilities include:

• Administrative
  • Provide administrative support for the sales team
  • Monitor community and model home appearance to achieve established company standards
  • Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc.
  • Prepare paperwork and real estate related documents through the corporate workflow process such as exhibits, diagrams, endorsements, mortgage documentation, etc.
  • Track and update community sales team reports, community dashboards, contact report tracking, scorecards, and standards of excellence
  • Assist in facilitating mortgage process, which can include:
    • Ensure buyer makes application with TBI Mortgage and receives commitment letter.
    • Work with customer's lender to ensure loan is on track to settle, providing documentation, creating and providing comps to a lender's appraiser
  • Responsible for stocking homeowner Tiffany closing gifts, model supplies, etc. for assigned community
  • Any other duties as assigned
• Customer Service
  • Work with customers visiting the sales center
  • Demonstrate model home and present community/floorplan features to customers (not discussing pricing where licensing is a requirement)
  • Assist with scheduling post-sale contract appointments, facilitating the customer visitation process including scheduling, meeting, and welcoming customers who visit before and during their buying process
  • Support the weekly communication processes with post-sale customers when appropriate
    • Provide customers with relevant weekly updates on the status of their build including sending photos of the home under construction when appropriate

Don't miss this opportunity to join one of the nation's most respected Fortune 500 companies!

Qualifications

Does this describe you?

• Customer Service: positive demeanor to quickly build rapport and trust with customers, championing the Toll Brothers brand
• Collaboration: ability to be a team player and work with internal partners (Online/Onsite Sales and Construction) across multiple departments to service the customer
• Communication: when speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely with ease
• Organizational Skills: technically savvy with organizational skills with strong focus on attention to detail

Do you have these qualifications?

• Essential
  • High School Diploma or GED
  • 1+ years of sales or administrative experience
  • Knowledge of Microsoft Office
  • Part-time and full-time options available; where needed weekend availability
  • Excellent planning, organization, communication, and administrative skills
• Preferred
  • Associates or Bachelor's degree
  • CRM software
  • Bilingual proficiency (English/Mandarin)

We offer an excellent benefits package that includes comprehensive medical/dental insurance, 401(k) with a match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!