Guest Service Agent

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

$13 - $13.50 hourly

• Communicate with housekeeping to make sure guest rooms are ready
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Field customer complaints when necessary
• Bookkeeping: keep accurate records of all hotel guest account information

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Comfortable taking telephone calls and mitigating stressful situations
• Must have graduated high school, received a GED or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills

• Experience in customer service or hospitality roles, ensuring guests feel welcome and valued.
• Ability to communicate effectively, both in person and over the phone, with a warm and professional demeanor.
• Proven track record of managing guest check-ins and check-outs efficiently, ensuring a seamless experience.
• Proficiency in handling guest inquiries and resolving complaints with empathy and a solutions-focused approach.
• Familiarity with hotel management software and basic bookkeeping to maintain accurate guest records.
• Ability to collaborate with housekeeping and other departments to ensure guest rooms are prepared on time.
• Strong organizational skills to manage multiple tasks and prioritize guest needs effectively in a dynamic environment.

Compensation & Benefits

• Competitive base salary + performance-based incentives
• Career growth opportunities within a growing hospitality organization
• Collaborative and supportive team environment

Perks & Benefits

ARK Hospitality offers a wide range of perks and benefits designed to support you and your family:

• 401(k) with company match
• Comprehensive health, dental, and vision insurance
• Paid time off (PTO)
• Professional development and advancement opportunities
• Ongoing learning and continued education support
• Wellness programs and initiatives
• Community involvement opportunities
• Collaborative, diverse, and team-driven culture