Hostess

As the Host/Hostess, you are the first impression at Applebee's Grill + Bar - Littleton and set the tone for guests' experiences. You will answer phones, take reservations, and be responsible for seating guests according to server availability. Your attention to detail and community are critically important, but your positive attitude will allow you to shine. This position is full time or part time. Host/Hostess Responsibilities:

• Greet each guest and facilitate the guest experience by welcoming them in a friendly and professional manner
• Escort the guests to their table
• Communicate guest concerns to the manager, as appropriate
• Manages competing demands with patience and grace
• Ensures the guests are acknowledged when leaving the establishment
• Answers the telephone within two rings and using proper telephone etiquette
• Accepts and organizes reservations, and prioritizes reservations to accommodate guests
• Manages the wait list
• Prepares seating assignments prior to service
• Helps fellow team members when appropriate
• Upholds the company's processes and procedures
• Organizes, stocks, and cleans the front area
• Completes any beginning or closing shift duties