Sales Engagement & Activities Assistant

Job Description

Job Description

Cass Family Clinic, a Federally Qualified Health Center dedicated to expanding access to high-quality, compassionate healthcare, is seeking an energetic and motivated Patient Outreach & Enrollment Specialist to join our Niles team. This role is ideal for individuals who love engaging with people, enjoy community work, and thrive in a results-driven environment. This is a remote position.

As part of our mission to serve medically underserved populations, you will connect directly with patients—both in the community and within our clinics—to support program enrollment, increase awareness of clinic services, and assist individuals in accessing the care they need.

What This Role Offers

• Performance-based incentives for meeting outreach and enrollment goals

• Comprehensive benefits: medical, dental, vision, retirement plan with employer match, and paid time off

• Paid training and development to help you succeed

• Opportunities for career advancement within a growing healthcare organization

• The chance to make a meaningful impact in the community

Key Responsibilities:

• Engage with patients, families, and community members to promote Cass Family Clinic services and programs

• Conduct outreach activities at community events, partner sites, and within clinic locations

• Assist patients with enrollment in Medicaid, Marketplace insurance, sliding-fee scale programs, and other assistance services

• Provide accurate information regarding clinic services, eligibility, and financial assistance options

• Document outreach encounters, follow-up actions, and enrollment activity

• Build relationships with community partners and participate in local outreach initiatives

• Meet monthly outreach, enrollment, and engagement goals

• Maintain professionalism, confidentiality, and HIPAA compliance at all times

• Support internal departments by helping connect patients to needed resources

• Attend staff meetings, trainings, and community engagement planning sessions

• Represent Cass Family Clinic with professionalism and integrity in all interactions

Qualifications:

• Customer service, outreach, or sales experience preferred (healthcare experience a plus)

• Excellent interpersonal communication skills; comfort speaking with diverse populations

• Ability to work independently and meet measurable goals

• Strong organizational and follow-up skills

• Ability to use computers, tablets, and electronic documentation systems

• Availability for occasional evening or weekend community events

• Valid driver’s license and reliable transportation for local outreach activities

• Ability to present professionally as a representative of Cass Family Clinic

Why Join Cass Family Clinic?

You will be part of a mission-driven healthcare organization focused on compassion, community, and improving health outcomes. Our team members are valued, supported, and encouraged to grow. As a Patient Outreach & Enrollment Specialist, you will directly help individuals and families access healthcare, resources, and support—making a real difference every day.