Business Analyst (Hybrid - Warren, MI)

A partner of The Mom Project in the automotive industry is seeking a contract Business Analyst to help support their business needs. Responsibilities Support global business partners, including occasional off-hours support as needed. Identify opportunities for process improvement and waste reduction initiatives. Help manage implementation of change requests and enhancements within the Global Warranty Management System (GWM). Support sustainability and ongoing maintenance of the GWM system. Raise, track, and escalate IT tickets to resolve identified system issues or implement enhancements. Assist external organizations and dealer business centers with warranty claim processing issues and system-related concerns. Create and manage system links or updates to support accurate warranty claim processing. Process and update labor codes and support related user testing activities. Work directly with dealers to resolve operational and system-related concerns. Attend standard team and operational meetings. Perform additional related duties and assignments as needed. Support operational workflows in a globally focused environment. Work efficiently within repetitive processes while adapting to new tasks and skill-building opportunities. Skills and Qualifications 0-2 years of related experience required. Open to equivalent years of experience in lieu of a degree. Engineering or technical degree preferred. Experience with Microsoft Office Suite, including Excel and Outlook. Strong efficiency and organizational skills. Ability to work independently and demonstrate a self-starter mentality. Ability to identify process improvement opportunities and operational efficiencies. Strong attention to detail and problem-solving skills. Ability to work effectively in repetitive operational environments while adapting to evolving tasks. Strong communication and collaboration skills. Ability to support global teams and occasional off-hours business needs. Forward-thinking mindset with willingness to learn and develop new skills. Automotive parts knowledge preferred. Hours and Location M-F, 40 hours/week Hybrid 60% in Warren, MI (Tues-Wed-Thurs); 40% work from home (Mon & Fri) Core hours are 9 a.m. - 3 p.m. (flexibility in start/stop time) An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. #J-18808-Ljbffr The Mom Project