Collections Specialist

Collections Specialist

SERVPRO of Augusta is hiring a Collections Specialist. Benefits SERVPRO of Augusta offers: Competitive compensation Superior benefits Career progression Professional development And more! As the Collection Associate, you will be responsible for monitoring and analyzing customer accounts and financial statements. Developing strategies to mitigate risk for past due bills owed to SERVPRO Augusta, contacting customers to collect overdue payments, and negotiating plans. You would also work closely with other departments to ensure that policies and procedures are followed. Excellent communication and negotiation skills are a must, as well as a strong understanding of credit /risk management.

Key Responsibilities:

• Ability to manage multiple accounts and prioritize tasks effectively
• Experience in developing and implementing collections strategies
• Proven track record of meeting or exceeding collections targets
• Ability to analyze and interpret financial data
• Experience working with legal departments to resolve collections disputes
• Strong leadership and team management skills
• Ability to work independently and make decisions autonomously
• Excellent communication and negotiation skills

Position Requirements:

• High school diploma/GED; associate degree or bachelor's degree preferred.
• At least 1 year of management and/or supervisory experience
• At least 3 years of high-volume collections experience
• Excellent written and verbal communication skills
• Exceptional organization and planning capabilities, strong attention to detail

This is a role in a very fast-paced office environment with deadlines. Must be comfortable dealing with adverse reactions from customers, lots of phone interaction and outbound calls. Ability to successfully complete a background check subject to applicable law. Compensation: $19.00 - $24.00 per hour