Clinical Practice Manager

Job Description

Job Description

The Clinical Practice Manager is responsible for the overall administrative and operational management of a multi-location, outpatient, hospital affiliated medical practice. This position provides leadership to clinical support staff and oversees daily operations; including workforce management, staff training, supply chain, vendor relations, the patient experience, and regulatory compliance.

The Practice Manager works collaboratively with providers, Human Resources, Finance, and Practice Leadership to promote efficient operations, high-quality patient care, and a positive, accountable work environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Staff Leadership and Workforce Management

• Directs, supervises, and develops all clinical support personnel, including  nurses, imaging technologists, and medical assistants across multiple locations. 
• Develops and maintains staffing schedules for clinical, front office, to ensure appropriate coverage and efficient operations.
• Administers timekeeping, paid time off, and overtime; partnering with Finance to ensure accurate and timely payroll processing.
• Conducts annual performance evaluations, provides ongoing coaching, and administers progressive discipline in collaboration with Human Resources and leadership.
• Monitors staff licensure, certifications, and immunization compliance, ensuring renewals are completed prior to expiration.
• Enforces organizational policies and standards related to attendance, professional conduct, and appearance.

Training and Professional Development

• Manages the new-hire on-boarding process, including orientation, electronic health record (EHR) access, and competency validation.
• Coordinates and tracks completion of required annual education, including HIPAA privacy, OSHA blood-borne pathogens, BLS, ACLS, and fire and life safety.
• Maintains accurate and complete training and competency records for all staff.

Supply Chain and Vendor Management

• Procures medical and office supplies, vaccines, and testing supplies in accordance with budgetary guidelines and approval authority.
• Establishes and maintains par levels, ensures proper stock rotation, and monitors product expiration dates.
• Oversees vaccine storage and temperature monitoring to ensure compliance with manufacturer, state, and federal program requirements, as applicable.
• Manages assigned vendor relationships and reconciles invoices against purchase orders and receipts.

Facilities, Equipment, and Environment of Care

• Oversees and coordinates environmental services, facility maintenance, repairs, and contracted service providers.
• Maintains preventive maintenance and calibration schedules for clinical equipment, including radiology equipment, AEDs, and laboratory analyzers.
• Ensures a safe environment of care through emergency preparedness drills, routine crash cart inspections, and oversight of sharps and regulated medical waste services.
• Administers facility security, including key control, alarm systems, and building access.

Clinical Operations and Patient Experience

• Monitors patient flow, wait times, and front office workflows; identifies and implements process improvements.
• Serves as the first point of escalation for patient concerns and leads service recovery efforts.
• Oversees daily cash handling, deposit preparation, and reconciliation; escalates billing and revenue cycle issues as appropriate.

Regulatory Compliance and Performance Reporting

• Supports regulatory readiness, including CLIA-waived laboratory documentation, radiation safety records, and incident reporting.
• Develops and presents key performance indicators to leadership, such as daily visit volume, patient cycle time, and supply expenditures.
• Performs other related duties as assigned.

QUALIFICATIONS

Education

• Bachelor’s degree in Healthcare Administration, Nursing, or a related field required; equivalent combination of education and experience may be considered.
• Master’s degree (DON, CNO, CNE, MHA, or related) preferred.

Experience

• Minimum of three (3) to five (5) years of progressive experience in a medical practice, clinic, or ambulatory care setting.
• Minimum of two (2) years of supervisory or management experience, including oversight of clinical staff.
• Experience in a multi-provider practice with on-site imaging and/or laboratory services preferred.

Licensure and Certification

• Certified Medical Practice Executive (CMPE) or comparable professional certification preferred.
• Current Basic Life Support (BLS) certification preferred or obtained within 90 days of hire.

KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge of HIPAA, OSHA, JACO, CLIA, and other regulatory standards applicable to outpatient healthcare.
• Proficiency with electronic health record (EHR) and practice management systems, as well as Microsoft Office.
• Strong leadership skills with the ability to motivate, coach, and hold staff accountable.
• Excellent verbal and written communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Sound judgment, problem-solving ability, and discretion in handling confidential information.
• Ability to analyze operational data and present findings to leadership.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work is performed primarily in an outpatient clinical setting. The position requires frequent standing, walking, and sitting, and the ability to lift up to 25 pounds occasionally. Potential exposure to blood-borne pathogens, infectious diseases, and radiation is possible; appropriate protective equipment and safety protocols are provided. Occasional extended hours may be required to meet operational needs.

EQUAL OPPORTUNITY STATEMENT

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.