Parts and Service Administrator

Job Description

Job Description

Salary: $22 - $25 plus commissions and bonus package

Condux Tesmec is seeking a proactive and organized Parts and Service Administrator to join our team. The ideal candidate will be a detail-oriented individual who can manage multiple tasks efficiently and have excellent customer service. This role requires strong communication skills and the ability to work collaboratively to ensure smooth business operations.

Company:

The Company sells equipment for the installation of Overhead & Underground Transmission & Distribution Powerlines in US & Canada. We are a small local company, part of a worldwide group active in design, manufacturing and sales of products, technologies and integrated solutions for the construction, maintenance and efficiency of infrastructures related to the transport and distribution of energy, data and material.

The product portfolio consists of stringing equipment: machines such as puller & puller-tensioner, reel stands, reel winders, pulling rope, blocks and tools.

Benefits:

• Opportunity to work with a global leader in the energy infrastructure industry.
• Supportive and collaborative work environment.
• Potential for career growth and development.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Manage customer parts orders.
• Monitor order back log to anticipate late deliveries and escalate deficiencies to the manager.
• Assist the Technical Operations Manager.
• Using information provided by the technicians, complete warranty claims to vendors and from customers.
• Accurately identify, record and order technicians parts requests to complete sales orders.
• Assist purchasing manager in maintaining inventory levels based on usage and adjusting pricing for parts.
• Coordinate training sessions for customers.
• Enter new contacts, customer issues and quality issues ins CRM as well as maintain customer contact log.

Required Skills/Abilities:

• Must be able to manage time, cost and effort to ensure efficiency.
• Must have excellent verbal and communications skills.
• Must have a strong ability to multi-task.
• Must be detail oriented.
• Must provide excellent customer service.
• Must be able to work independently on assigned tasks as well as to accept directions on given assignments.
• Must be able to read parts blueprints and schematic diagrams.

Education and Experience:

• A high school diploma or equivalent is required.
• Prior parts and service writing experience required.
• Previous experience within a CRM, ERP, Adobe Creator, MS 365 products and CAD viewer programs preferred

Compensation and Benefits:

• Competitive salary and benefits package. Included in the salary package is a possible performance based bonus package and commissions based on monthly sales revenue in the service department.
• Comprehensive employees benefits package including health and dental insurance, vision insurance, short and long-term disability, life insurance, and 401(k) retirement plan options.
• Generous paid time off (PTO) and holiday benefits beginning immediately upon hire.