Medical Receptionist I - Hawai'i

Medical Receptionist I

At Altais, we're on a mission to improve the healthcare experience for everyone—starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, innovative tools, and a team-based model of care, we help doctors do what they do best: care for people.

We're excited to be expanding to the state of Hawaiʻi, where we're partnering with local physicians and care teams to support the health of the community. By combining our experience with the strengths of providers across Hawaiʻi, we're working to build a more connected, sustainable healthcare system that serves patients when and where it matters most.

Altais includes a network of physician-led organizations across California, including Brown & Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists. With our expansion to Hawaiʻi, we're continuing to grow this network while remaining focused on supporting physicians and improving the healthcare experience.

Under the supervision of the Practice Operations Supervisor/Manager, the Medical Receptionist I role ensures a welcoming and professional environment for patients and visitors while performing administrative tasks to maintain efficient practice operations. Responsibilities include greeting and registering patients, managing phone calls, scheduling appointments, collecting payments, processing forms, and updating the computer system. The role promotes a professional practice image by facilitating smooth patient flow and supporting business and clerical functions.

You will focus on:

Patient Registration & Front Desk Support

• Greet and register patients for appointments, ensuring completion of required paperwork.
• Confirm and update patient demographic and insurance information.
• Register new patients in the computer system and scan/copy required documents (e.g., insurance cards, photo ID).
• Serve as a patient relations representative by responding to patient inquiries in person and by phone, in accordance with medical practice policies.

Insurance & Billing

• Verify medical insurance coverage and document benefits information prior to patient visits.
• Collect co-pays and outstanding balances.
• Track, record, and post patient payments accurately.
• Assist patients with basic insurance and benefits-related questions.

Scheduling & Communication

• Answer incoming calls and manage correspondence.
• Schedule, confirm, and reschedule patient appointments.
• Triage calls appropriately to the clinical team and provide operator coverage as needed.
• Maintain and update physician schedules to ensure accurate and appropriate appointment booking.
• Follow up on patient no-shows and send appointment reminders when necessary.

Administrative & Clerical Duties

• Maintain accurate and organized file systems, including insurance eligibility lists and office forms (e.g., return-to-work forms, informed consents, prescription pads).
• Retrieve, route, process, and file documents received by fax, mail, or other sources (e.g., disability forms, prescription requests) in accordance with office policies.
• Accept and sign for mail, parcels, and deliveries per office procedures.
• Office Organization & Patient Flow
• Keep the front desk and waiting areas clean, organized, and presentable.
• Coordinate patient movement throughout the clinic and report any irregularities to the supervisor.

Compliance & Confidentiality

• Adhere to all confidentiality and security policies, including HIPAA requirements, when handling patient information.

Additional Support

• Coordinate specialist referrals.
• Assist with arranging interpreters and transportation services when needed.
• Attend required meetings and training sessions.

The Skills, Experience & Education You Bring

• High School Diploma or GE
• Experience with Electronic Medical Record systems (Athenahealth preferred)

The Hourly Base Salary for this position is $17.00/hour - $19.00/hour

In addition, we provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

• Excellent medical, vision, and dental coverage
• 401k savings plan with a company match
• 15 days Paid Time Off and 9 Paid Holidays

You Share Our Mission & Values:

Compassion

We act with empathy and a deep respect for the challenges faced by physicians and their patients. Our work is driven by a genuine commitment to improving lives and ensuring that care is delivered with dignity, understanding, and humanity.

Community

We foster a culture of collaboration--with physicians, patients across the healthcare ecosystem, and among our teams. By building strong, trusted relationships, we create a unified community focused on advancing patient care and physician well-being.

Leadership

We lead with integrity and vision, setting the standard for excellence in physician support and healthcare innovation. Through collaboration and expertise, we empower others to lead, drive change, and shape the future of care.

Excellence

We are relentlessly focused, results-driven, and accountable for delivering measurable value to physicians and the patients they serve. Our high standards reflect our commitment to excellence, operational discipline, and continuous improvement.

Agility

We embrace change as a constant and respond swiftly to the evolving needs of the healthcare industry. With flexibility and forward-thinking, we adapt, innovate, and act decisively to keep physicians at the forefront.

Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate's qualifications, skills, and experience.

Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our 'CPRA Privacy Notice for California Employees and Applicants' to learn how we collect and process your personal information when you apply for a role with us.

Physical Requirements: Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork – Activity level: Sedentary, frequency most of workday.

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.