Guest Satisfaction Lead
Volkswagen
Tom Wood Volkswagen Noblesville is looking for a Guest Satisfaction Lead to join our team. The ideal candidate will be self-motivated and highly organized to support daily dealership operations while maintaining a clean, organized, and customer-focused environment. Lead by example in guest experience, sense of urgency, and cleanliness.
Daily Responsibilities:
Our Core Values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal opportunity employer.
Daily Responsibilities:
- Greet guests and support service advisors
- Schedule appointments as needed
- Call and confirm next day's appointments.
- Maintain cleanliness of lot, service drive, and customer areas
- Manage vehicle flow (parking and pull-ups)
- Ensure vehicles are washed when appropriate
- Maintain shuttle readiness (clean and fueled)
- Communicate with team regarding tasks and runs
- Check water softener salt levels
- Refill fuel cans
- Remove scrap metal
- Clean dumpster area
- Inspect car wash and supplies
- Check oil tank batteries
- Set the standard for professionalism and urgency
- Take ownership of guest experience
- Support and guide team members
- Proactively identify and solve problems
- Communicate clearly with all departments
- Maintain CSI (Customer Service Index) at or above benchmark
- Achieve 95%+ positive survey responses
- Maintain 4.5+ star online rating
- Ensure 100% task completion
- Zero missed critical responsibilities
- Strong work ethic and attention to detail
- Guest-first mindset
- Strong communication skills
- Leadership mentality
- Required-valid driver's license with a clean driving record
- PTO & Vacation
- Paid Holidays
- Medical
- Dental
- Vision
- 401k with Company Match
- Life
- Disability
- Training
- Tuition Reimbursement
- Service Awards
- Career Advancement
- Wisely & DailyPay
Our Core Values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal opportunity employer.
Vacancy posted 1 day ago
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