Patient Care Manager
$90k - $100kInfusion4Health, Inc.
About Us: Infusion for Health is a premier, referral-based infusion center serving patients across California, Arizona, Nevada, Washington, Colorado, and Missouri. Our unique centers feature private, comfortable rooms for a personalized patient experience. We are committed to delivering exceptional infusion therapy in a patient-focused, compassionate environment, supported by a team of skilled professionals. We are seeking a Patient Care Call Center Manager to join our fast-paced operations team and oversee the success of our front-end patient care services. This role includes oversight of the call center and scheduling support teams. The successful candidate will demonstrate exceptional leadership skills, strategic planning abilities, and problem-solving expertise. This is a full-time position, Monday to Friday, located in Brea, CA. Pay range is $90k-100k per year. Duties and Responsibilities:
Apply Now: If you are passionate about improving patient care and have the experience and skills we are looking for, we encourage you to apply. Join us in our mission to provide exceptional infusion therapy services and make a difference in the lives of our patients.
- Lead and supervise the Call Center & Scheduling teams.
- Resolve issues and complaints to ensure a positive patient experience.
- Ensure that the team delivers exceptional customer service by addressing patient inquiries and providing timely responses to questions.
- Oversee staff, provide mentorship, and ensure that our team meets and exceeds performance goals.
- Implement and monitor quality control audits, ensuring that our patient care services meet the highest standards.
- Prepare and review reports related to call center performance, scheduling efficiency, and success rates.
- Manage the day-to-day operations of the call center, ensuring patients receive timely and professional responses to their inquiries.
- Act as a liaison between patients and healthcare providers, ensuring that patient concerns regarding scheduling, authorizations, and intake processes are addressed promptly.
- Clearly communicate expectations to team members, hold them accountable, and recognize and celebrate their successes.
- Maintain strict compliance with State, Federal and healthcare regulations, insurance requirements, and company policies. (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
- Bachelor's degree or equivalent experience.
- At least 2+ years of experience leading a call center team in a healthcare organization
- Proven ability to lead teams of 10-20 employees.
- Strong understanding of Medicare, Commercial and Medicaid insurances.
- Proven expertise in service-focused operations.
- Excellent communication skills, with the ability to handle patient inquiries professionally and efficiently.
- Strong leadership and team management abilities to effectively oversee multiple departments.
- Be a part of a pioneering company in the healthcare industry that is making a significant impact on patients' lives.
- Work with a supportive and collaborative team that values your expertise and contributions.
- Enjoy a dynamic and flexible work environment with opportunities for professional growth and development.
Apply Now: If you are passionate about improving patient care and have the experience and skills we are looking for, we encourage you to apply. Join us in our mission to provide exceptional infusion therapy services and make a difference in the lives of our patients.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Patient Care Manager in Brea, CA vacancy
$88.52k - $117.29k
...California is seeking a Medical Practice Manager to oversee the operations of its Medical... ...efficient office operations, supporting a patient-centered culture, and achieving departmental... ...should have a background in health care or business management, with at least 3 years...SuggestedWork at office- ...Cardiac Cath Lab Manager UCI Health is the clinical enterprise of the University of California... ..., UCI Medical Center, a 459-bed, acute care hospital in Orange, Calif., four... ...Center related to directing and evaluating patient care activities, assisting with teaching...Suggested
UC Irvine
Orange, CA2 hours ago $21 per hour
...Float Medical Assistant / Patient Care Coordinator Upperline Health is the nation's largest provider dedicated to lower extremity,... ...including, but not limited to; medical records requests, order management, appointment scheduling, managing patient care referrals, etc...SuggestedFull timeTemporary workImmediate startFlexible hoursWeekday workUpperline Health
Placentia, CA14 days ago- ...Certified Home Health, Hospice, and Home Care agencies throughout California. They have... ...expertise, and synergies key to advocating patient-centered care and improving patient... ...services. Assist Clinical Supervisors in managing clinical teams and planning. Support assessment...Suggested
- ...leading dental practice in La Habra seeks a Healthcare Coordinator to partner with dentists and secure financial commitments from patients. This role involves educating patients on treatment options and financial choices, supporting a positive patient experience, and maintaining...SuggestedWork at office
$57.28 - $88.92 per hour
...Description Care Management is a collaborative practice model including the patients, nurses, social workers, physicians, other practitioners, caregivers and the community. The care management process encompasses excellent communication, both verbal and written,...Minimum wageFull timeWork at officeLocal areaShift workProvidence Service
Brea, CA4 days ago- ...Healthcare Improvement. Improving the US Health Care System requires simultaneous pursuit of... .... SUMMARY: The Enhanced Care Management program provides a whole-person approach... ...the needs of high acuity, vulnerable patients. This will include providing basic housing...Local areaMonday to Friday
Central Neighborhood Hlth Fdn
Santa Fe Springs, CA3 days ago - Air Combat Effectiveness Consulting Group, LLC is looking for a Clinical Shift Manager to oversee patient care coordination at their facility in Anaheim, California. The role involves planning, organizing, and evaluating department activities to ensure high-quality care...Shift work
$18 - $25.5 per hour
...organization in Chino Hills seeks a Healthcare Coordinator to enhance patient experiences and gain financial commitments for dental... ...Responsibilities include educating patients on treatment options and managing patient schedules effectively. Candidates must possess...Hourly pay$149.7k - $297.7k
...UCI Medical Center , a 459-bed, acute care hospital in in Orange, Calif., four hospitals... ...incumbent is responsible for the overall management and fiscal oversight of the Neurosurgery/... ...related to directing and evaluating patient care activities, assisting with teaching...Full timeMonday to Friday- Air Combat Effectiveness Consulting Group, LLC in Anaheim, California, seeks a dedicated Registered Nurse (RN) to provide patient care. Responsibilities include directing PCA activity, planning care, and implementing treatment plans as per MD orders. Candidates must be...
- PIH Health in Whittier, California is looking for a dedicated nursing professional to provide direct nursing care, including patient assessment and education. The role entails coordinating patient care with other disciplines to ensure a seamless delivery of health services...
- PIH Health in Whittier, California, is seeking a Registered Nurse to provide direct patient care and undertake charge nurse responsibilities. The role includes assessment, diagnosis, planning, and implementation of patient care. Candidates must have a current California...
- Air Combat Effectiveness Consulting Group, LLC seeks an experienced RN for patient care in Anaheim, California. This role includes directing PCA activities, assessing patients, and implementing care plans. Candidates must be graduates of an RN School of Nursing with a...
- ...Are you an LVN who loves patient care but is ready to step away from traditional clinical settings and dive into the fast-paced world of... ...company that is completely redefining how self-insured employers manage healthcare spending. As the world’s first fully transparent,...Work at officeRemote workWork from home
Success Matcher Recruitment
Anaheim, CA8 hours ago - ...orthodontic dental practice dedicated to providing exceptional patient care. We're seeking a dynamic and energetic Front Office Scheduler... ...Responsibilities: Appointment Scheduling: Coordinate and manage patient appointments, ensuring optimal use of time and resources...Full timeWork at officeImmediate start
Lollipop Pediatric Dentistry and Orthodontics
Yorba Linda, CA1 day ago - Provides direct patient care and charge nurse duties. The primary nursing responsibilities include assessment, diagnosis, outcome identification... ...experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the...Work at office
$70.3k - $99.2k
EssilorLuxottica in Whittier, California, is seeking a full-time Store Manager committed to providing premium eyecare experiences. The role involves leading a team, ensuring patient care quality, and optimizing practice profitability in a supportive work culture. The ideal...Full time$50.5 - $84.25 per hour
...Hospital in Whittier, California, is looking for a Registered Nurse to provide direct nursing care, including assessment, planning, education, and evaluation for assigned patients. Applicants should possess a current California RN license and have at least two years of...Hourly payDay shift$90k - $100k
...save up to 50% on surgical and specialty care. By partnering with a hand-selected U.S.... ...predictably lower costs, and an elevated patient journey through rigorous quality standards... ...eligibility, and medical record collection process Manage inbound and outbound calls, proactively...Work at officeRemote workWorld Class Health
Anaheim, CA12 days ago- ...Job Description Job Description Description: The Patient Care Coordinator is responsible for providing exceptional customer service... ...ensuring positive and professional interactions. This role involves managing patient inquiries, supporting therapy compliance, coordinating...Work at office
Specialty Care Rx
Orange, CA6 days ago $80k - $85k
...Food to create personalized dining experiences for patients and in their cafés to advance the healing and... ...Job Summary We are seeking a Patient Services Manager to lead our Patient Services Team in an Acute Care setting in City, State. Key Responsibilities...Work experience placementWork at officeLocal areaRemote workFlexible hoursCompass Group
Orange, CA8 hours ago$22 - $28 per hour
...Patient Care Coordinator At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and... ...skills, Shares expertise with others. Customer Service - Manages difficult or emotional customer situations; Responds promptly...Hourly payWork at officeMonday to Friday- ...the Speech Pathology Department. Responsibilities include managing operations, productivity, and mentoring staff while providing... ..., and significant clinical experience. A commitment to high-quality patient-centered care is required. #J-18808-Ljbffr Emanate Health
- Sonrava Health is seeking a dedicated Patient Care Coordinator for their Norwalk, CA office. This role focuses on ensuring a welcoming patient experience, maintaining schedules, and providing consultations about treatments. Ideal candidates should have a high school diploma...Work at office
$70k - $85k
...doctors . Akido is the first AI-native care provider, combining cutting-edge technology... ...compassionate care. Serving 500K+ patients across California, Rhode Island, and New... ...are looking for a Behavioral Health Care Manager (BHCM) to join Akido's Enhanced Care Management...Flexible hoursAkido
Pomona, CA1 day ago- ...and send resume to ****@*****.***. POSITION SUMMARY The purpose of the Case Manager position supports the physician and interdisciplinary team in facilitating patient care, with the underlying objective of enhancing the quality of clinical outcomes and patient...Night shift
Martin Luther King, Jr. Community Hospital
Whittier, CA8 hours ago $52.5 - $84.25 per hour
...for acute inpatients. The RN will oversee technicians, monitor patient conditions, and collaborate with medical staff. Candidates must... ...current California RN license and have at least 2 years of acute care experience. Preferred qualifications include a CNN certification...Hourly payNight shift$38.56 - $59.88 per hour
...Description Care Manager MSW at Providence St. Joseph Hospital Orange in Orange, CA. This position is Per Diem and will work 8-hour, Day... ...Emergency Care, Heart Care, Minimally Invasive Surgery, Obstetrics, Patient Experience, Patient Safety, Stroke Care, Women's Services and...Daily paidMinimum wageWork experience placementLocal areaShift workDay shiftProvidence Service
Orange, CA4 days ago$113k - $178k
...About the job Manager of Care Management Manager of Care Management (RN or MSW) Fullerton, California | Full-Time | $113,000 $... ...operational oversight and clinical leadership while championing patient advocacy and holistic care planning. Key Responsibilities:...Full timeMcCulloh Consulting
Fullerton, CA3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Patient Care Manager. Be the first to apply!
