Commercial Lines Client Account Manager

Job Summary The Commercial Lines Account Manager works collaboratively with the Producers and Account Executives managing a book of business. Coordinates and provides day-to-day service for property/casualty clients bymaintainingclient relationships, supportingclient retention, maintaining strong carrierrelationships,and understanding client needs. Serves asday-to-daycontact and provides resolution for client questions and issues. Duties and Responsibilities Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations Provides a high level of support to Producers in obtaining, maintaining, and expanding business May also be responsible for account rounding and in accordance with standard practices, policies, and procedures Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB Broker Standards Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Stays abreast of changes in the insurance industry and other external conditions that may impact their clients Makes appropriate recommendations to clients in response to those changes Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve. May also negotiate with underwriters and carriers Troubleshoots billing issues Responsible for overall retention of accounts in assigned book of business Organizes client meetings when necessary Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and broker management system when necessary. Ensures the accuracy of data in those systems Prepares reports for management as required Attends industry related continuing education training and courses Performs other duties and projects as assigned Qualifications Bachelor’s degreepreferred(4-year degree) 1-3 years of related experience working as an Account Manager or Account Representative in the property/casualty area (equivalent combination of education and experience is acceptable). Experience in customer service/client facing role required P&C Licenserequired Proficiencyusing Microsoft Suite Required Experience 2-5 years of relevant experience Required Travel Negligible Required Education High school or equivalent Equal Opportunity Employment HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. #J-18808-Ljbffr Dormont Manufacturing Co