Patient & Provider Success Liaison

AndHealth Job Opportunity

AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, and independent practices to remove barriers to care to ensure all people have access to the care they deserve.

The Opportunity

The Patient & Provider Success Liaison is an operationally critical role in AndHealth's Provider partnership model. Every successful partnership we have built has involved someone who owns patient identification and engagement at the practice level.

The Patient & Provider Success Liaison is forward-deployed present in partner practices and at times working directly in their EHR. They identify eligible patients, queue them for provider review, navigate access challenges, and ensure that the white-glove service AndHealth has promised is actually felt by both the partnered practice and the patient.

What You'll Do In The Role:

Patient Identification and Enrollment

• Manage patient enrollment process from referral receipt through successful program onboarding
• Work within partner practice (including in EHR systems) to identify CDM-eligible patients in target specialty (MS, dermatology, rheumatology)
• Queue identified patients for provider review and referral removing the burden from practice staff entirely
• Conduct outbound patient contact as needed to support enrollment and transition warm, professional, and brand-appropriate
• Track enrollment funnel for each practice account and surface patterns that indicate process gaps, with solutions
• Serve as the on-site expert when a physician or staff member encounters a medication access challenge

Practice Support and Relationship

• Build working relationships with practice coordinators, medical assistants, and office managers the people who execute the day-to-day
• Provide white-glove service for referrals from Advocates VIP flagging, dedicated care coordination, and enhanced status communication back to the practice
• Train and remind practice staff on referral workflows proactively, not reactively
• Identify and surface practice-level issues to the Provider Partner Account Management Director and Strategic Account Director before they affect the relationship

Documentation and Reporting

• Maintain accurate patient-level records in AndHealth's systems for all assigned accounts
• Provide regular status updates to Provider Partner Account Management Director and Strategic Account Director on enrollment activity, access barriers, and practice dynamics
• Partner with Account Management to document any bespoke workflows or commitments unique to each practice for knowledge continuity

Education & Licensure Requirements:

• Bachelor's Degree required.

Other Skills or Qualifications:

• 5+ years in a field reimbursement, patient access, or clinical operations role
• While working collaboratively and connecting dots internally, comfort working independently and autonomously while in provider offices you are a self-directed professional who doesn't need daily supervision
• Strong interpersonal skills with clinical and administrative staff at all levels
• Experience supporting specialty patient populations (neurology, dermatology, rheumatology, or other autoimmune specialties) a plus
• Willingness to travel regularly; expected to be on-site at partner practices most days per week
• Familiarity and willingness to use AI tools.

Here's What We'd Like To Offer You:

• Equal investment and support for our people and patients.
• A fun and ambitious start-up environment with a culture that takes on important things, takes risks, and learns quickly.
• The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.
• A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.
• We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.
• Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, Paid time off, Short- and Long-Term Disability, and more.

We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.