Vice President of Operations

Vice President of Residential OperationsCompany: MPE ServicesLocation: 3311 County Road 47, Florence, AL 35630Reports To: Company OwnerEmployment Type: Full-TimeDivisions Overseen: Florence, Madison/Huntsville, and BirminghamPosition Summary: MPE Services is seeking an experienced, hands-on Vice President of Residential Operations to lead and strengthen our residential home-services operations across Florence, Madison/Huntsville, and Birmingham. This executive leadership position is responsible for driving consistent performance, profitability, accountability, and customer-service excellence throughout our HVAC, plumbing, electrical, and whole-home generator departments. Based in our Florence office, the VP of Residential Operations will work directly with the company owner and division leaders to improve daily operations while supporting the company's long-term growth. The ideal candidate will have experience leading an HVAC, plumbing, electrical, home-services, or similar trade-based business. This individual should understand both the field and business sides of residential service operations and be comfortable leading managers, reviewing financial performance, improving processes, and maintaining company standards across multiple locations.Key ResponsibilitiesFinancial and Performance ManagementOperational LeadershipService Delivery and Customer ExperiencePeople and Culture LeadershipSafety, Quality, and ComplianceStrategic GrowthQualifications RequiredSignificant leadership and operational-management experience within HVAC, plumbing, electrical, home services, construction, or a similar trade-based industry.Proven experience leading managers, field technicians, installers, dispatchers, customer-service representatives, and office personnel.Strong understanding of residential service operations, scheduling, workforce management, budgeting, and profitability.Demonstrated ability to improve performance, strengthen accountability, and build effective teams.Experience reviewing financial reports and operational performance data.Strong communication, decision-making, organizational, and problem-solving skills.Ability to balance executive-level planning with hands-on involvement in daily operations.Ability to travel regularly between the Florence, Madison/Huntsville, and Birmingham divisions.PreferredExperience overseeing multiple locations, markets, or service departments.Previous responsibility for the financial performance of an HVAC, plumbing, electrical, or home-services business.Experience with service-management software, operational dashboards, call-center performance, and field-service reporting.Familiarity with residential maintenance agreements, replacement sales, lead management, and customer-retention strategies.Bachelor's degree in business, operations management, construction management, or a related field—or equivalent industry experience.Key CompetenciesExecutive leadership and accountabilityMulti-location operational managementFinancial and performance managementResidential home services knowledgeTeam development and workforce planningProcess improvement and scalabilityCustomer Service leadershipStrategic planning and decision-makingSafety and quality managementWhy Join MPE ServicesExecutive-level opportunity to shape the future of a growing home service company.Direct partnership with company ownership.Leadership responsibility across multiple North and Central Alabama markets.Established service departments with opportunities for continued improvement and growth.Company culture focused on quality workmanship, customer care, integrity, and team development.Competitive executive compensation and benefits package.