Patient Services Representative

Patient Services Representative

Crescent Community Health Center

1 Positions

ID: 786

Posted On 09/02/2026

Job Overview

Why Crescent Community Health Center? Crescent is a mission driven and patient centered organization. We provide medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. We work hard to bring high quality affordable health care to all in our community. We believe we provide a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance. We are looking for someone who wants to make a difference as a Patient Services Represenative.

• The Patient Services Representative at Crescent Community Health Center is responsible for providing exceptional service to patients by managing their appointments, answering inquiries, and ensuring a smooth and efficient flow of operations within the healthcare facility. This role is crucial in maintaining patient satisfaction and supporting the healthcare team's efforts in delivering quality care.

Key Responsibilities:

• Greet patients and visitors warmly and professionally, ensuring a welcoming environment.

• Schedule and manage patient appointments efficiently, coordinating with healthcare providers to optimize clinic operations.

• Answer phone calls and respond to patient inquiries promptly, providing accurate information and assistance.

• Maintain patient records and ensure confidentiality in accordance with healthcare regulations and policies.

• Assist patients with the registration process, verifying insurance information, and updating personal details as necessary.

• Collaborate with medical staff to facilitate patient care and address any concerns or issues that may arise.

• Handle billing and payment processing, explaining charges and assisting patients with financial inquiries.

• Participate in team meetings and contribute to continuous improvement initiatives to enhance patient services.

• Ensure compliance with Crescent Community Health Center's standards and procedures, maintaining a high level of professionalism at all times.

Required Education:

• High school diploma or equivalent is required.

Preferred Education

• An associate degree or certification in healthcare administration or a related field is preferred.

Required Experience:

• Minimum of 1-2 years of experience in a healthcare setting, preferably in patient services or customer service roles.

Preferred Experience:

• Experience with electronic medical records (EMR) systems is highly desirable.

• Previous experience in a community health center or similar environment is advantageous.

Required Skills and Abilities:

• Excellent interpersonal and communication skills, with the ability to interact effectively with patients, families, and healthcare professionals.

• Strong organizational skills and attention to detail, ensuring accurate patient information management and scheduling.

• Proficiency in computer applications and ability to learn new software systems quickly.

• Ability to handle sensitive information with confidentiality and professionalism.

• Demonstrated problem-solving skills and ability to manage multiple tasks in a fast-paced environment.

• Commitment to providing high-quality patient care and exceptional customer service.

Pre-employment physical, TB test, and drug screen required.

EOE

Primary Contact

1687968942012

Carol Caldwell

Director of Human Capital & Culture,

View phone number on click.appcast.io

Phone

Phone

Phone

Fax

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Email

False

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Job Details

Categories

Customer Service

Health Care

Location

Dubuque, IA

Shift

First Shift

Job Type

Employee

Full/Part

Full Time

Pay/Salary

$17 - $20 per hour, depending on experience

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Paid Sick Leave

PTO (Paid Time Off)

Paid Holidays

Tuition Reimbursement

Qualifications

Education

High School/GED

Experience

1-2 Years

Company ID

947

Job REQ #

786

# Positions

1

Start Date

20260902

End Date

20261030

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Crescent Community Health Center

About the Company

Crescent Community Health Center is a local medical and dental clinic providing basic (primary) medical and oral health care. Our doctors, dentists, nurse practitioners, dental hygienists and other staff offer high-quality and affordable care to anyone needing a medical and/or dental home. Our philosophy is to make the patient the center of care and a partner in treatment. The cost of our services for uninsured patients are figured on a sliding fee scale and discounted based upon the household income and size. We serve individuals and families who are uninsured, underinsured and those with various types of insurance. Patients from any area are welcomed to our practice.