Hybrid Real-Time Workforce Analyst - Forecasting & Scheduling

Downtown Boulder Partnership

Downtown Boulder Partnership is seeking a Workforce Analyst in Cumberland, RI. The successful candidate will manage real-time agent performance and optimize call center service levels. Key responsibilities include monitoring agent performance, adjusting staffing based on forecasts, and fostering strong relationships with the operations team. Candidates should have at least one year of contact center experience along with a high school diploma, with an associate or bachelor’s degree preferred. The position offers a hybrid work schedule and competitive pay. #J-18808-Ljbffr

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Vacancy posted 4 days ago

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