Sales Support Specialist

Job Description

Job Description

Job Title: Product Sales Specialist

Department: Sales

Work Location: Pine Bluff, AR - Transformers

Reports To: Supervisor Sales Quotations

FLSA Status: Non-Exempt

Shift: Monday - Friday 7 am - 4 pm

Overtime may occasionally be required based on business needs.

About CMI: Central Moloney has been a trailblazer in manufacturing distribution transformers and transformer components since 1949. Our ISO 9001-certified legacy is built on delivering top-notch products, on-time reliability, and pushing the boundaries of excellence. Join us in powering a future resonating with Central Moloney's strength.

About the Role: The Product Sales Specialist supports Central Moloney's sales process by reviewing and quoting customer requests using our internal quoting systems. This role works closely with engineering to evaluate requests and ensure accuracy before submitting bids for approval, then manages the process through purchase order receipt. The Product Sales Specialist may also support account management for assigned regions or key accounts. This is a fast-paced, detail-oriented role that offers hands-on training as part of a small, collaborative team.

Responsibilities

• Ability to read and interpret customer specifications and retain key details to prepare accurate, detailed quotations.
• Provide excellent customer service via email and phone communication.
• Navigate customer portals for online bids, purchase orders, and reporting.
• Collaborate with engineering on transformer designs for purchase orders and blanket agreements.
• Maintain blanket orders, including updating quarterly escalations in AS400/Syteline as well as manually within the contract.
• Process purchase orders for system entry.
• Review terms and conditions of the spot quotes.
• Assist sales department with updates and responses to customer questions.
• Maintain organized filing systems.
• Other duties as assigned.

Requirements

• High school diploma or equivalent required.
• 1-3 years prior sales support experience preferred.
• Ability to read and retain detailed information from sales contracts.
• Strong organizational skills and ability to multi-task.
• Excellent computer skills with advanced knowledge of MS Excel.
• Experience with customer portals and order tracking systems.
• Customer service/relationship experience
• Dedication to providing great customer service
• Strong communication skills with ability to compose formal responses to customers via letter writing and email.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Working Conditions:

Heated and air-conditioned office.

While this role is primarily office-based, it is located within a manufacturing facility, and the employee may occasionally be exposed to the production floor environment, including noise, moving equipment, and varying temperatures.

Benefits

• Company-paid Medical and Dental Insurance for employees
• Life Insurance
• 401(k) and Retirement Plan
• Advancement Opportunities Within the Organization
• Supportive Team Culture

Start your career with a company that values quality, craftsmanship, and the people who make it happen. Apply today!

Pro Tip: We see a LOT of applications — but what really stands out is when you share why you’re excited about this role and how you can make a difference in keeping our operations running smoothly.

and because every great job needs a little fine print...

Legal Notices:

Please note & Review the following: This job is considered safety-sensitive because impairment by drugs or alcohol may constitute a threat to health or safety, and/or a lapse of attention could result in injury, illness, or death.

Central Moloney is a tobacco-free facility. The use of tobacco products (including cigarettes, cigars, smokeless tobacco, and e-cigarettes/vapes) is not permitted on company property.

Equal Opportunity Employer Statement : Central Moloney is an equal opportunity employer. We make employment decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital or family status, genetic information, veteran status, or any other status protected by law. We are committed to creating a respectful, fair, and welcoming workplace for all, and we believe that a variety of experiences and perspectives strengthens our team.

Recruitment Policy: No Third-Party Involvement
We value the interest of all job seekers; however, we do not accept unsolicited resumes or candidate submissions from recruitment agencies, staffing firms, or third-party recruiters. Any resumes submitted in the absence of a signed agreement with Central Moloney will be considered the property of CMI. Central Moloney will not be responsible for any fees related to unsolicited resumes.