OSF Servicing Account Manager II

Join Our Team

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply.

Job Responsibilities

• Manage a portfolio of commercial lending loans, ranging between 30 to 80 loans from $25K to $35mm in loan size that include all specific product types.
• Collect and analyze financial statements and tax returns, commission statements and any other documents that support collateral, risk assessment, and detailed review of your loans for the Oak Street and Franchise Lines of Business.
• Maintain ongoing communication with all appropriate Sales, Underwriting, and Legal staff on the status of loans.
• Understand, analyze, and be able to communicate verbally regarding loan collateral and related contracts, including loan documents, related statements, or financials.
• Evaluate performance each month on assigned portfolio that loans are within compliance of the loan model and guidelines.
• Review and help management with audits (including Fed).
• Performs financial analysis as well as compliance, performance, and cash flow assessments for Oak Street Lines of Business.
• Provide analysis results and Month End reporting package to Management.
• Ability to independently monitor and service multiple loans at a time with little supervision.
• Review UCC filings for UCC perfection to ensure collateral is protected.
• Perform Pre-Close introduction calls before loan funding explaining post close requirements and Servicing's role throughout the life of the loan.
• Work and communicate directly with borrowers to monitor and manage their loan portfolio on an ongoing basis. This includes analyzing financial statements, review of collateral tracking performance, validating additional collateral support, and answering any questions borrowers may have.
• Understand, analyze, and be able to verbally communicate regarding loan collateral and related contracts, including loan documents, commission statements or any other tracking reports required for all FFCC products.
• Work and communicate directly with Management and Underwriting Team on covenant requirements Must be able to review and understand prior to sending to Underwriting.
• Ensure all cash collateral accounts are sufficiently funded and reconciled daily, this includes daily monitoring and updating of Servicing Logs.
• Communicate with customer to understand if cash is missing and work with customer to get loan back incompliance with legal documents.
• Review and process CCA releases per Loan Document requirements to borrowers daily.
• Utilize financial software tools to prepare, import and analyze policy level detail for RIA, CPA, INS, ENG, CAR, and FRA collateral. Reconcile to cash for assigned portfolio, as well as assist Team Members to complete Month End reconciliation.
• Complete checklist requirements for Funding, New Loan review, Amendments and Payoff's associated with Account Managers assigned portfolio.
• Responsible for creation, follow up, and updating Tracking Rules associated with Account Managers assigned portfolio (this can include covenants, financials, tax returns and post-closing items). Must review and understand prior to sending to Underwriting for further review.
• Ability to perform various functions on the Online banking system, this can include balance reports, ACH creation and wire creation.
• Work and communicate with the Legal/Collection department to ensure defaults are cured within guidelines
• Work and communicate with Underwriting/Sales Team to provide recommendations for refinances, interest only extensions, and amendments.
• Work and communicate with Sales and Underwriting Teams to increase efficiencies through improved processes
• Responsible for creating/developing efficiencies within the Servicing Department
• Responsible for Funding all loan types
• Generate and process daily bank imports into Bridge
• Additionally, this associate's responsibilities may include helping mentor, train (update and maintain on-line department procedures) and guide Account Manager I's as needed.

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• Requires at least 2-5 years of Servicing Department or Insurance, CPA, RIA, Franchise, Legal and banking related field.
• Proficiency in mathematical concepts, to apply to practical situations
• Knowledge of basic accounting principles and techniques
• Satisfactory interpersonal and communication skill
• Proficient in Microsoft Products and various in house software for loan administration.
• Time management skills is a must with work-load
• Must be detailed oriented and be able to research to find answer to questions
• Bachelor's degree, or comparable business experience preferred

Preferred Knowledge and Skills

• Manages activities that impact the organization from a customer portfolio perspective
• Loan Portfolio will range from simple to higher end complexity and borrower sophistication with the portfolio. These relationships are typically anywhere from less than $1MM to $30MM including all product lines.

Degree of Independence and Decision-Making

• Self-motivator in team environment with ability to work independently with moderate supervision
• Collaborates with peers/ managers across the organization
• Must have experience and ability to make decisions independently

Physical Requirements

• Occasionally lifts and carries up to 20 lbs.
• Occasionally stand and walks.
• Frequently sits.
• Must be able to travel to FFB locations when needed

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training

• Mentoring from Management to build individual analysis and assessment skill set.
• Work to become proficient using BRIDGE, Microsoft Office, and First Navigator banking system.
• Potentially provide mentoring to other team members to enhance individual and team skills.

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.

Incentive Eligibility

All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.