Customer Service Technician

Billions of devices power up every day because of what we build. If you can troubleshoot a PCB, speak fluent firmware, and still keep a customer smiling — we want you on our team. About BPM MicropSystems 40-year industry leader in automated semiconductor programming equipment — the machines that bring flash memories and microcontrollers to life in virtually every modern electronic device. Our systems serve a global customer base, from defense contractors to consumer electronics giants. You won’t see our name on the shelf, but billions of people rely on our work every day. Fast-paced, entrepreneurial culture where your work ships real products — not management presentations. What You’ll Do Install and commission automated programming systems and peripheral equipment at customer sites worldwide. Diagnose and resolve complex hardware and software issues — serving as the customer’s technical advocate through escalation. Conduct high-level training sessions and author knowledge base articles that reduce repeat support cases. Collaborate across sales, engineering, and product management — feeding customer intelligence back into the product roadmap. Support customers via phone, email, and on-site visits with appropriate urgency and professionalism. Participate in rotational after-hours on-call support. What We’re Looking For Required: Bachelor’s degree in Computer Science, Electrical Engineering, or a related field. Hands‑on experience with embedded systems or electronics. Windows proficiency and working knowledge of Salesforce. Must be a U.S. citizen or lawful permanent resident (role supports U.S. defense contractors). A Plus: Proficiency in C, C++, Python, or a similar programming language. Can read a schematic and a customer at the same time — technically sharp and people‑savvy. Don’t wait to be told what’s broken — you dig in, document it, and own the resolution. Get energized by fast‑paced environments where your impact is immediate and visible. Communicate crisply — whether logging a service call or briefing an engineer on a hardware anomaly. Compensation & Benefits Full health benefits Dynamic, innovative work environment in Houston, TX #J-18808-Ljbffr