Route Manager - Memphis, TN

Route Manager

The Route Manager is responsible for leading, training, coaching, and developing Route Drivers to ensure safe, efficient, and customer-focused route operations. This role oversees onboarding, performance management, route readiness, safety compliance, and operational support while fostering a culture of accountability, service excellence, and continuous improvement.

Key Responsibilities

Training & Development

Lead onboarding and training programs for Route Drivers.

Deliver training on route operations, customer service, safety, product knowledge, and sales techniques.

Conduct ride-alongs, field observations, and coaching sessions.

Evaluate driver performance and readiness for commissioned Route Driver roles.

Develop and implement individual development plans to address skill gaps and support career growth.

Leadership & Team Management

Supervise, mentor, and develop Route Drivers.

Promote a culture of safety, accountability, and continuous improvement.

Provide ongoing coaching, feedback, and performance management.

Support employee engagement, retention, and advancement opportunities.

Route Operations

Coordinate route coverage for vacations, absences, and open routes.

Ensure drivers are prepared to service multiple routes and customer accounts.

Monitor route performance, customer satisfaction, and operational efficiency.

Partner with Operations and Sales teams to support business objectives and staffing needs.

Safety & Compliance

Enforce company safety policies and DOT regulations.

Conduct safety training and monitor compliance requirements.

Review vehicle inspections and driver documentation.

Investigate incidents and implement corrective actions when necessary.

Administrative Responsibilities

Maintain training records, evaluations, and compliance documentation.

Track and report key performance metrics related to training, safety, and productivity.

Communicate progress and recommendations to leadership.

Assist with recruiting, interviewing, and workforce planning activities.

Daily Activities

Conduct driver meetings and training sessions.

Assign and coordinate route coverage.

Perform ride-alongs and field coaching.

Monitor route performance and customer satisfaction.

Review safety compliance and vehicle inspections.

Resolve operational and customer issues.

Maintain training and performance records.

When needed, perform Route Driver duties, including operating a company vehicle, delivering products, servicing accounts, and stocking equipment.

Qualifications

Associate or bachelor's degree in business, Logistics, Operations, or related field preferred.

3+ years of experience in route operations, transportation, delivery, or route sales.

2+ years of leadership, training, or supervisory experience.

Experience developing employees in a customer-facing environment.

Knowledge of route operations, DOT regulations, customer service, and safety standards.

Strong leadership, coaching, communication, and problem-solving skills.