Application Support Analyst

APPLICATION SUPPORT ANALYST
Our client is seeking a hands-on Application Support Analyst with strong experience in content management systems and Tier 3 / Level 3 production support. You will support and enhance the enterprise content management platforms, with a strong preference for experience in Nautilus, OnBase, and familiarity with Fiserv and Box.


The Application Support Analyst will be responsible for day-to-day production support, issue resolution, system updates, and implementations. The ideal candidate will understand how content management systems function in a financial services environment and can partner closely with internal users, especially operations teams, to troubleshoot issues and build new content solutions.



Responsibilities

• Provide Level 3 production support for enterprise content management systems, including troubleshooting complex issues and resolving escalated incidents
• Support ongoing system updates, enhancements, and implementations
• Manage incoming requests from internal employees, including intake for new content builds in Nautilus
• Respond to and resolve tickets generated through the support team related to incidents and system issues
• Perform high-level troubleshooting to identify root causes and recommend solutions
• Partner closely with heavy business users to understand needs and deliver effective support
• Work collaboratively with a small team environment, alongside two other team members

Requirements

• 3+ years of experience in application support, production support, or content management systems administration
• Experience working within the financial services or banking industry
• Strong background in content management systems
• Hands-on experience with Nautilus and/or OnBase
• Experience providing Tier 3 / Level 3 support for business-critical systems
• Ability to manage both support tickets and enhancement requests in a fast-paced environment
• Strong troubleshooting and problem-solving skills
• Ability to communicate effectively with technical teams and business users
• Understanding of or experience with Fiserv platforms
• Exposure to Box is a nice to have

About Korn Ferry


Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at