Global Security - Product Delivery Manager

Product Delivery Manager

As a Product Delivery Manager within Global Security, you will protect the firm's employees and assets throughout the world.

Position Overview

Global Security protects the firm's employees and assets throughout the world. This role is a Vice President level role. The Product Delivery Manager will work with Product Owners to lead the strategy, management, and delivery of Amberbox, Bastille, Telaeris, or similar Security Applications. This role is responsible for the end-to-end lifecycle of these products, ensuring robust physical security, compliance, and operational excellence across the firm's retail and corporate environments.

Job Responsibilities

• Work with Product Owners and senior management to help lead the vision, strategy, and execution for Amberbox, Bastille, Telaeris, or similar Security Applications, aligning product roadmaps with business and security needs.
• Collaborate with Global Security, Global Real Estate, and technical teams within Global Technology to design, develop, maintain and implement integrated security solutions.
• Manage multi-million dollar projects, including planning, funding, execution, and closure. Track key milestones and deliverables, and prepare executive presentations for senior leadership.
• Support compliance and audit activities, maintain KPIs, and provide evidence of control completion. Ensure all systems meet regulatory and legislative requirements.
• Oversee the configuration, maintenance, and administration of Technical Security applications and hardware.
• Guide and prepare updates to job aides, operating procedures, and technical documentation.
• Build and maintain effective relationships with external vendors and internal stakeholders across multiple lines of business.
• Synthesize security industry trends, evaluate emerging technologies, and communicate benefits and ROI to senior leaders. Pilot and test new and existing hardware/software solutions.
• Work with internal training partners to ensure staff are equipped to operate and support the access control systems. Provide technical guidance and support as needed.
• Provide data driven analytics and reporting to senior leaders within the Technical Security Department.

Required qualifications, capabilities and skills

• Bachelor's degree or equivalent experience in Computer Science, Engineering, or a technology-related field.
• 5+ years of experience in product management, technical security, networking and video surveillance and access control systems, within a large enterprise environment.
• Strong experience with Microsoft Office Suite, Microsoft Project, and/or similar project management tools.
• Exceptional written and verbal communication skills, with professional presentation abilities.
• Proven ability to build and maintain effective working relationships with team members, stakeholders, and vendors.
• Demonstrated aptitude to multi-task, learn new technologies, and operate autonomously in high-pressure environments.
• Sound decision-making, critical thinking, and intellectual curiosity to pursue innovative solutions.
• Experience implementing physical, technical, and administrative controls.
• Knowledge of physical security technology systems (Access Control, CCTV, Intrusion Detection), IT networking, and infrastructure design.
• Basic knowledge of SQL, SQL scripting, or related coding formats.
• Familiarity with agile methodologies of software development.

Preferred Qualifications

• Relevant experience in information security or technology controls.
• Experience managing, implementing, and supporting Security systems and IT infrastructure such as large scale networking in a highly regulated environments.
• Experience in a highly visible technical security role at a major financial or technology firm.
• Experience using or configuring video and access control platforms such as Amberbox, Bastille, Telaeris, or similar Security Applications.

Additional Information

• Must be available to work on-site from 8:00 AM to 5:00 PM, Monday through Friday, with flexibility to provide support during evenings and weekends as required.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. The Global Security (GS) team protects the firm's people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.