Commercial Parking Manager - Kansas City, MO

Commercial Parking Manager – [City]The Commercial Parking Manager oversees the daily operations of one or more commercial parking facilities. This position is responsible for operational performance, employee supervision, client relationships, revenue and expense monitoring, safety, service quality, and compliance with company and property requirements.The ideal candidate is an organized and adaptable leader with experience in parking, hospitality, transportation, property management, or another customer-focused operation.Primary ObjectiveLead safe, efficient, profitable, and customer-focused parking operations while maintaining strong client relationships, developing employees, protecting company assets, and meeting financial and operational expectations.Essential Duties and ResponsibilitiesOversee daily operations for one or more commercial parking facilities.Serve as the primary operational contact for assigned clients and properties.Build professional relationships with clients, address concerns promptly, and ensure contractual service requirements are met.Prepare schedules and maintain appropriate staffing levels based on operational needs.Monitor service quality, facility conditions, equipment, traffic flow, safety, and employee performance.Conduct regular site visits and address operational issues, equipment problems, and process inefficiencies.Monitor revenue, payroll, overtime, expenses, and other account-level financial information.Review operational and financial reports for accuracy and investigate discrepancies.Maintain accurate records and submit required reports by established deadlines.Support budgeting, cost-control, revenue growth, and operational-improvement initiatives.Recruit, onboard, train, coach, and supervise assigned employees.Establish performance expectations and address performance or conduct concerns consistently.Promote a respectful, inclusive, safe, and service-focused work environment.Ensure employees follow company policies, client requirements, cash-handling procedures, and safety standards.Coordinate with Operations, Human Resources, Payroll, Finance, Information Technology, vendors, and other departments.Support the implementation and use of parking, revenue-control, scheduling, and reporting technology.Report accidents, injuries, property damage, safety hazards, and operational concerns promptly.Assist with new account openings, transitions, special events, and other operational projects when required.Travel between assigned properties and other company locations as needed.Attend required meetings and complete assigned training by established deadlines.Work a flexible schedule based on business needs, which may include early mornings, evenings, weekends, holidays, and emergency response.Perform other job-related duties consistent with the position's responsibilities and business needs.Supervisory ResponsibilitiesThe Commercial Parking Manager supervises assigned employees and may oversee multiple locations. Responsibilities include scheduling, training, coaching, performance management, policy enforcement, labor management, and daily operational direction.The manager is expected to provide clear expectations, regular feedback, professional development, and consistent accountability while encouraging employee participation and process improvement.QualificationsHigh school diploma or equivalent required.At least one year of supervisory or management experience is preferred.Experience in parking, hospitality, transportation, property management, retail, or another customer-service environment preferred.Experience with scheduling, payroll, revenue reporting, budgeting, or expense management preferred.Strong leadership, coaching, customer service, and client-management skills.Ability to review operational and financial information, identify discrepancies, and implement solutions.Strong organizational, time-management, and critical thinking skills.Effective verbal and written communication skills.Ability to prioritize responsibilities and exercise sound judgment in a challenging environment.Proficiency with computers, mobile devices, scheduling systems, revenue-management systems, and standard business applications.Ability to maintain confidential employee, client, and company information.Ability to work independently and collaboratively across multiple locations and departments.Driving and Travel RequirementsA valid driver's license is required only when driving is an essential duty or a legitimate business requirement of the assignment.Driving record that meets PMC's standards for positions involving vehicle operation or business travel.No more than three moving violations during the preceding three-year period.Reliable means of traveling between assigned work locations.Ability to travel locally and occasionally outside the assigned market when required.Employment may be contingent upon completion of an applicable motor-vehicle-record review and other job-related screening requirements. Background screening will be conducted and evaluated in accordance with applicable federal, state, and local law.Background Screening and Fair Chance HiringPMC considers qualified applicants with arrest or conviction records in accordance with applicable federal, state, and local fair-chance laws. Criminal-history inquiries and checks occur only after a conditional offer, except where applicable law permits or requires otherwise. Any assessment is job-related and follows applicable individualized-review, notice, and response requirements. Driving-record checks apply to assignments requiring vehicle operation.Work EnvironmentThis position works in office settings and active parking environments, including garages, surface lots, entry and exit lanes, cashier booths, and client properties. The employee may be exposed to moving vehicles, traffic, noise, fumes, heat, cold, rain, humidity, and other weather conditions.The position requires regular interaction with employees, clients, customers, vendors, and members of the public.Physical RequirementsThe essential functions of this position may require:Sitting, standing, and walking for extended periods.Frequently moving throughout parking facilities and client properties.Using stairs and navigating parking garages, lots, booths, and office areas.Bending, reaching, and occasionally lifting or moving items weighing up to 25 pounds.Operating a computer, mobile phone, and other office or parking equipment.Maintaining awareness of moving vehicles, pedestrians, equipment, and changing facility conditions.Communicating effectively with employees, clients, vendors, and customers.PMC provides reasonable accommodations to qualified applicants and employees with disabilities, pregnancy-related limitations, and sincerely held religious beliefs or practices in accordance with applicable law. Essential duties may be performed with or without reasonable accommodation. For application or hiring accommodations, contact [HR email address or telephone number].Technology, Cell Phone Use, and Expense ReimbursementThis position may require the use of a mobile phone for work-related communication and access to company applications. PMC will reimburse employees for necessary and reasonable business expenses, including required business use of a personal mobile phone, mileage, parking, tolls, and approved travel expenses, in accordance with company policy and applicable federal, state, and local law. Company-issued equipment may be provided when applicable.Compensation and BenefitsBenefits vary based on employment status, plan eligibility, and the terms of the applicable benefit plans. Eligible employees may receive:Medical, dental, and vision insurance401(k) planSupplemental life and critical-illness insuranceBonus opportunities: Based off annual outlined goals.Paid time off: paid vacation/PTO available to this positionPaid trainingLeadership-development opportunitiesTuition assistance through Bellevue University of up to $5,250 annuallyNationwide employee discounts through Perks at WorkOther compensation: Bonus opportunitiesEmployment ClassificationPMC intends to classify this position as exempt from overtime requirements. Exempt status depends on the position satisfying all applicable federal, state, and local salary, duties, authority, and independent-judgment requirements.The position's title alone does not determine its classification. The employee's actual duties must remain consistent with the applicable exemption requirements. PMC may review or modify the classification when responsibilities or legal requirements change.At-Will EmploymentExcept where applicable law or a binding agreement provides otherwise, employment is at will and may be ended by either party with or without cause or advance notice, subject to applicable law