Payment Operations Specialist III

Payment Operations Specialist

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.

Summary

At the direction of the Department Manager, the Payment Operations Specialist will be responsible for support and back up for one or more areas within Payment Operations Group which includes ACH, Wires, Item Processing, Statements, Remote Deposit Capture, Lockbox, Courier, BankCard and Exception Item Processing. In addition, the Payment Operations Specialist provides management support including RFPs, vendor review, cost analysis, project management and implementation.

Essential Duties And Responsibilities

List the job's essential or most important functions and responsibilities. Include all important aspects of the job whether performed daily, weekly, monthly, or annually; and any that occur at irregular intervals.

• Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job
• May perform lead duties as assigned by the Department Manager
• Assist in the timely completion of special projects/tasks assigned to the Payment Operations Group
• Performs ad-hoc reporting for various applications
• Provide operational reporting, project governance, management or internal and external tasks, billing and assistance with operational/logistical functions
• Provide status and resolution reporting to management and provide operational support with on-going processes including budget analysis, vendor relationship management and business continuity
• Provide back up and support for any and all assigned areas with Payment Operations
• Must be flexible and willing to cover any department needed
• Assist in the creation, review and certification of department procedures
• Clear outstanding differences in the branch settlement accounts within three business days and outstanding differences in the correspondent and suspense accounts within 90 days.
• Provide, present and promote The Citizens Experience to all external and internal customers
• Other duties as assigned.

Supervisory Responsibilities

May perform lead duties at the direction or the supervisor. Carries out lead responsibilities in accordance with the organization's policies and applicable laws.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Responds to requests for service and assistance; Meets commitments.

Judgement - Exhibits sound and accurate judgment.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Accounting software; Database software; Spreadsheet software and Word Processing software. Access Database, Business Analytics, Advanced Excel and Word, Advanced Visio.

Individual skills vary by department and include the following:

Wires

Global Funds Exchange (GFX & GFXW,) EIM, or equivalent experience with wire systems

ACH

PIM

Clarity or equivalent experience with risk management software

Bankcard

• Monarch or equivalent
• FISERV Client Central or equivalent
• Guardian Analytics or equivalent

Item Processing

TCM or equivalent experience with file transfer software

Image Repair

SCO or equivalent back counter software and scanners

Statements

Pitney Bowes Series 8 or equivalent statement mailing machine

Director CD or equivalent cd/dvd creation software

Director Document Distribution

Rimage CD creation

Lockbox

Pay Data or equivalent lock box software and scanners

Courier

Premier Teller or equivalent software and scanners

Remote Deposit Capture

SCO or equivalent remote deposit software and scanners

Exception Item Processing

Fiserv Premier

Exception processing – Day 2 activities

Positive Pay

Certificates, Licenses, Registrations

Valid California Driver's License

Other Skills and Abilities

10-Key, Multi-task, Fast-Paced, Detailed

Other Qualifications

Flexibility to work additional straight time, overtime, double-times and weekends as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Salary Range: $21.5600 To 29.1100 Hourly