SLA Governance & Performance Program Manager

Blue Cross Blue Shield of Nebraska

Blue Cross and Blue Shield of Nebraska is seeking a Service Level Management Program Manager to establish and govern the enterprise SLA program, partnering with Client Success, Operations, Technology, and Legal to ensure measurable, achievable SLAs across client contracts. The role will drive reporting, governance, and continuous improvement, with hybrid work requiring two days in the Omaha office. Candidates should have 5+ years in related roles and strong analytical and communication skills.

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Vacancy posted 1 day ago

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